I bought a pot three years ago, and the nonstick coating started to deteriorate around the rim. When I contacted customer service, they said it could be replaced under warranty, but I had to pay for return shipping. I spent about $40 to send it back, only to receive a smaller pot (2 quarts instead of 4). When I asked about this, they informed me the original pot was out of stock. Their policy does state that replacements may not be exact if the item isn't available. However, I noticed that the item was listed as in stock on their website that same day. Had I known I would receive a smaller pot, I would not have returned the original.
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Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany.
