The odd Cage Diaper order that went wrong; we received 11⅜x17¼” when we ordered our usual 10x12". First I made sure I didn't push the wrong item button when ordering; we ordered our usual backed up by screenshot, email, and paper shipping invoice. Sent email but reply only asked if I wanted a product exchange, nothing like an apology, and would have to return the wrong items first. No idea how that would work so sent the question via email reply. When no answer I called which felt a bit odd because we had been told we couldn't order by phone anymore but no other way to discuss the issue in real time. Short-ish version of two phone conversations: Customer Service spoke to shipping, a return was apparently going to be too complicated. Eventually offered to send what we ordered and keep the wrong ones but declined that notion as we had used a few of the wrong-sized pads; while not optimal they were useful and we could always cut them down, just asked please make sure it doesn't happen again. (We'll see...) In the end Customer Service processed a small refund for our trouble....good save by Sam.
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Pet King Brands veterinarian-approved, enzyme-based products have helped animals find relief and comfort from skin, ear and oral conditions. Proudly manufactured locally in the USA, our products are safe, non-toxic, easy-to-use and free of harsh ingredients helping animals to lead healthy, happy lives
