Review Time
What a waste of time this company was. After calling around a few companies I chose this one as the person on the phone was extremely helpful and polite. I was told that they carry a lot of parts with them so can do most repairs straight away. Booked for 11am, was told the engineer would call 1 hour before appt time to confirm arrival time. I received a call at just after 10am saying they were here. Spent 30 seconds looking at the door handle and said it needs a part and asked how long I was home for. I explained that I could be home for a couple of hours. They said they would return within the next couple of hours. After 4 hours without any communication I called him and he said he would be at least another 1-2 hours. I explained again that I was supposed to be going out. He then said that 6-7pm would be better so I agreed to be home for 7pm. By 7.30pm he hadn't shown up. I tried to call him but no answer so I called the office and explained how unhappy I was. They called him and he called me back. He said he would be approx 15-17 mins. After another 50 mins I again tried to call him with no answer. I then called the office and explained that I would like to cancel the job and I would get another company in to do the work due to the poor communication and customer service and advised how dissapointed I was now having wasted most of my day off and being in a worse position than when they started because the door handle is in a worse state than it was before he took it apart .
This company has reprehensible business practices. Initially quoted £50 over the phone for house entry and lock replacement as I was locked outside my house.
Once they arrived they used a drill to remove the lock, then once they had destroyed my front door in an incompetent fashion they proceeded to demand huge sums of money to replace the lock or they would leave.
After negotiating them down from an obscene initial asking price I eventually wound up with £300 bill, 6 times higher than the initially quoted figure. Despite the ridiculous amount of money paid the work was shoddy and had to be replaced.
This company is exploitative and simply want to extort those in a vulnerable situation. I would never recommend that anyone use this company and think they should be prosecuted for poor business practice.
If anyone is ever in need of a locksmith I have learned that there is an accreditation service called Master Locksmith's Association(MLA) that will give you a locksmith that will not scam you.
This company has reprehensible business practices. Initially quoted £50 over the phone for house entry and lock replacement as I was locked outside my house. Once they arrived they used a drill to remove the lock, then once they had destroyed my front door in an incompetent fashion they proceeded to demand huge sums of money to replace the lock or they would leave. After negotiating them down from an obscene initial asking price I eventually wound up with £300 bill, 6 times higher than the initially quoted figure. Despite the ridiculous amount of money paid the work was shoddy and had to be replaced. This company is exploitative and simply want to extort those in a vulnerable situation. I would never recommend that anyone use this company and think they should be prosecuted for poor business practice. If anyone is ever in need of a locksmith I have learned that there is an accreditation service called Master Locksmith's Association(MLA) that will give you a locksmith that will not scam you.
A couple initially expecting to pay less than £50 for a locksmith became victims of a "bait-and-switch scam" which ended up costing them more than £5,000, an investigation has found.The scam involves baiting a customer with an initial cheap quote before adding on hidden charges and carrying out unnecessary work that leads to spiralling costs.As part of the BBC's investigation, the company involved - 24/7 Locksmiths UK - was secretly filmed trying to charge up to 10 times the original quote for the job.
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At 24hrslocksmith, we provide fast, professional, and reliable locksmith solutions across your area. Whether you’re locked out of your home, need to change your locks after a break-in, or want to upgrade your home security, our team is here to help — day or night, rain or shine.
We’re proud to be a local business, not a national call center. That means when you call us, you speak directly with someone who knows the area and can get to you quickly. Our locksmiths are fully trained, DBS-checked, and insured, so you can trust us to treat your home with care and respect.
We specialize in non-destructive entry, uPVC door lock repairs, security upgrades, and emergency lockouts. Most of our jobs are completed on the first visit thanks to the wide range of tools and parts we carry.
At 24hrslocksmith, we believe in transparent pricing, honest advice, and top-quality workmanship. No hidden fees. No surprises.📍 Fast. Local. Trusted.See more
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