Review Time
FAUX ‘BOTANICALS’: My previous experience with AA has been great, however the contents of a parcel that arrived earlier today were beyond hideous. Nasty, plastic flowers that I couldn’t bear to touch. Bent out of shape, so plastic they must surely glow in the dark. To top it all they were badly bent out of shape with heads missing from stems and what looks like dog hair stuck to one variety. Truly hideous and not reflective of their price. Hand on heart, I’ve had far superior items from EBay and Amazon for a fraction of the price.
AA, your lamps are 5 star, your ‘botanicals’ not even one. I have left a very generous 3 stars due to my previously good experience.
My advice would be to find a different supplier, or stick to what you do well.
I waited nearly two months for my ordered items, and the customer support was not helpful at all. The courier claimed they never received the package. Despite my repeated requests for a refund, my inquiries were ignored.
I ultimately had to escalate the matter through a payment platform to retrieve my funds. This experience was very misleading and unprofessional.
These dappled rose hips are my third purchase from the faux plants/flowers range. They're just as lovely as the previous varieties I've had. They truly enhance a corner and make a fantastic focal point. I've received many compliments and would highly recommend items from this collection. The service is consistently excellent as well!
Getting a refund from this company has been frustrating. The company itself is great, and I would buy again, but the customer service needs improvement. My item was broken, and I didn't receive a QR code for the return, so I've wasted £48. Now they want me to contact customer service again!
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