Review Time
Terrible service! I signed up for a course, and they called me a few hours before my class was supposed to start to tell me the group wasn’t complete and they had to push the start date back one more week. A week passed, and I was ready to start my class, but my credentials were still unavailable so that I couldn't access the platform. I tried to contact the customer service person (Engel) through WhatsApp, but received no response, so I called. Someone called Diana answered and told me the same story as a week ago, they offered me a class at 9:00 pm (too late for me) or wait one more week because they were very sure a group was going to open up at the time I selected, so I chose the last one. Another week passed by, and guess what? No credentials, 6 minutes before the class was supposed to start. Again, WhatsApp, Calls, and again the same excuses and options. I ended up asking for my money back. The person on the phone told me there was no problem; they would give me my money back and send me proof of reimbursement, but I never received anything. The person in the WhatsApp chat asked me to be patient (ja!) and stopped replying to my messages. Complete silence from them now
My experience has been very positive. The teacher explains clearly, with patience and practical examples that facilitate learning. The classes are dynamic and motivating, which has helped me to move forward with confidence and improve every day.
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Academia Europea es la academia de enseñanza de idiomas líder en el continente americano. Actualmente contamos con más de 75 sucursales; estando presentes en 8 países, desde Estados Unidos hasta Costa Rica y República Dominicana, transformando a más de 1.5 millones de personas en bilingües y trilingües.
Headquarters Miami. 25 SW 9th St, Suite 201, Brickell Heights, Brickell Miami, FL 33130, USA.See more
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