Review Time
Delivery service is quite fast, the shipping included. I thought it would take a month or so to reach my country but only two weeks and with high quality goods, despite the package is a bit dented, I guess the courier in fault. 1000% will re-order more.
I didn't have issues with purchasing or delivery, but the quality left a lot to be desired. It was an acrylic charm, which is decently thick (which I like) but there’s a lot of bubbling on one side of it like the acrylic didn't seal properly. It wouldn't be so frustrating if I didn't spend $20 on it - at that price, I expected a higher quality product than what I received. It also has an extremely strong and unpleasant odor. The person sitting next to me could smell it; that's how much it projected.
The website browsing experience is great. The items are good quality. My first order was successfully and safely delivered in 2 and a half weeks since I placed it and there is another one on the way. The production period does depend on the number of items you want or if they are already made or not. There is a small cost difference between Standard and Fast shipping. I haven't tried the secret third option of express shipping since the ones in my country have a bad reputation. It's expensive (6 times more so) and not worth it unless you have a big order, in my opinion.Communication happened only via 3 emails - paid, shipped & delivered - with access to check on the order without having an account on the website and access to a separate tracking website, with information for every custom clearance, so I knew where the package was in real time. Plenty for me, I really liked that.Then a phone call from the local carrier and that was it. No need to join their discord server if you don't want to.The packaging was neat. STICKERS are simply put in squarish plastic bag since they are fragile, then all of them go in a single envelope. PHOTOCARD art has its own envelope too and each piece comes in its own protection cover. BADGES & KEYCHAINS/CHARMS come in mini plastic bags with a cardboard like paper for extra support. Same material as the envelopes.The only downside would be that everything is sealed in a plastic bag, though I understand why. I did manage to find a use for some of them and recycle the rest.
I've ordered from here as well as opened my own shop (but I haven't put anything up for sale yet sry)As a buyer:Shipping went quite fast (but it's important to keep in mind that it's shipping from China so fast means upwards of a few weeks, you can't expect it to be there within day, it's also made to order so printing makes it take longer than buying an already made product)Everything I ordered was delivered and as expected, it was very nicely packaged aswell!As a seller (so far):The vetting process was smooth and i really appreciate the work thats put into keeping the website a good place for artists!The community is super nice and the payment/fees are seem quite fair and are very transparent. At least as far as I've experienced ATPIf I can, I'll update when I know moreCommunication is primarily through discord, it works well but you get a lot further as both a buyer as seller if you join the discordSuper fond of this concept!!!
Delivery service is quite fast, the shipping included. I thought it would take a month or so to reach my country but only two weeks and with high quality goods, despite the package is a bit dented, I guess the courier in fault. 1000% will re-order more.
Stupid AI responses for customer support and won't actually help any. They'd rather just give generic answers to problems than rather help. They'll steal your money for shipping and product and give a "sorry,you gave us a wrong address" when the address is perfectly fine.Any positive reviews here is honestly fake.
Item was lost in shipping, and due to having used a PO box they refuse to replace or refund the item. Why is a PO box against ToS? Your guess is as good as mine. If it isn't allowed i should have been told during checkout. Quick to take your money though.
Not even a 1 star because they do not deserve even that. Bot communication when you require about an order. Zero information is given when inquiring about your order and IF it has processed and WHEN it will ship. STAY AWAY FROM THIS COMPANY!!!!
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