Review Time
They were recommended to me but my experience has been very negative for 80% of the process.
Poor communication, lack of clarity, not replying for days, I had to chase constantly, very "yes or no" / not finding solutions, staying stuck on problems.
When I complained, I received a real mansplanation. I never felt heard. Will never use them again.
After completing my property sale at the beginning of December, I repeatedly contacted the firm to confirm whether the Land Registry registration had been submitted. Aside from being told once in mid-December that it had not yet been done, via an intern who mistakenly emailed me while contacting another client about their Land Registry, I received no meaningful updates despite multiple follow-ups over more than two months.
The paralegal responsible for our case had poor communication from the beginning, but we were at least expecting a breakdown of what would happen next.
A simple acknowledgement or explanation of the next steps would have avoided a great deal of frustration. Instead, there was prolonged silence, and I ultimately had to escalate matters formally just to obtain basic information. The lack of communication throughout the process was disappointing and fell well below what I expected from a conveyancing firm.
I contacted the firm on the following dates:
- 5 December 2025 – AK emailed us regarding the final payment
- 8 December 2025 – I confirmed payment would be made; she replied the same day asking us to confirm once completed, which I did
- 12 December 2025 – I sent the following message:
“As the exchange has taken place, could you please confirm the next steps and advise if there is anything further we need to do? When registering our details with the Land Registry, are we able to include an email address?”
- 16 December 2025 – We received an email from an intern who mistakenly sent another client’s details, but kindly informed us that our registration had not yet been made and would happen soon. We thanked him and copied AK asking her to respond to the previous email
- 22 January 2026 – Follow-up email
- 30 January 2026 – Follow-up email to AK and her manager
- 9 February 2026 – Formal complaint submitted
- 11 February 2026 – Senior manager responded. After some back and forth, this was his final response:
"Good afternoon,
Thanks for your email.
Here is my final reply.
Nothing happens after completion until registration has been completed.
If clients want an update and/or an explanation of what to expect, they are welcome to ask for one.
You have asked and I have therefore provided you with same.
Clients are politely requested to be patient and await registration.
You now have Land Registry’s reference number to use if you want to contact them and ask for their update.
I send to you best wishes."
Every email I sent in response to the senior solicitor handling the complaint was about the lack of communication, which he never addressed.
I just want to know whether this is the normal way of communicating in conveyancing, or if I am being unreasonable.
If anyone has dealt with Ackyord, or works or has worked in conveyancing, please let me know if I was unreasonable and what I did wrong.
I recently completed my house purchase with the help of James Shepherd, and the service was excellent from start to finish. James kept me updated regularly, communicated clearly, and made the whole process smooth. Highly recommended!
I recently used Ackroyd Legal for a combined remortgage and transfer of equity matter, and I cannot recommend them highly enough.
The process involved quite a few moving parts — coordinating with my new lender, updating the title deeds, handling the equity adjustment, and ensuring everything complied with all legal requirements. Throughout, the team at Ackroyd Legal handled everything with impressive professionalism, efficiency, and clear communication.
My assigned solicitor kept me regularly updated at every stage, explained complex aspects in straightforward language, and was always responsive to my questions (even the ones I asked at slightly inconvenient times!). There were no unnecessary delays, and the entire matter progressed smoothly from start to completion.
What stood out most was their attention to detail and calm, reassuring approach during what can sometimes be a stressful process. They clearly have a great deal of experience in residential conveyancing, remortgaging, and transfers of equity.
If you're looking for a reliable, client-focused London firm to handle your property-related legal work, Ackroyd Legal is an excellent choice. Thank you to the whole team — you've made what could have been complicated feel straightforward.
Highly recommended!
Unfortunately, my experience with this service was disappointing from start to finish. The process was chaotic and slow, lacking accountability. My conveyancing was delayed for months due to inadequate follow-up and mishandled tasks. Communication was abysmal; I often had to chase for updates, and emails went unanswered. Even after the process concluded, they failed to send essential documents, causing ongoing issues with payments. There was minimal legal advice provided, and I often had to point out errors myself. Overall, the firm seemed understaffed and lacked effective oversight.
Majharul M performed exceptionally well under pressure. We placed high demands on him within a short timeframe, and he put in extra hours to ensure everything was completed. He was also very pleasant to communicate with. I would choose him again for my conveyancing needs. Next time, I’ll ensure we expedite the searches... he’ll understand!
I had a wonderful experience working with the representative on behalf of one of my vendors. He was proactive from the moment the sales memo was dispatched. Whenever I had questions or needed assistance, he was always available, promptly answering calls and emails. He was instrumental in ensuring the transaction proceeded smoothly, especially since the other party was quite unresponsive. I would highly recommend him to anyone involved in buying or selling!
The representative who managed my case made the entire process straightforward from start to finish. I received timely updates via messages and emails about the next steps and completed tasks. Additionally, when I needed help, I could quickly reach someone who assisted me.
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