Review Time
The platform is excellent and easy to navigate, which made me aware of a nearby store in the area. The staff in-store were very knowledgeable and assisted me in making my choice. Everything was handled with support and guidance, without any pressure—just helpful advice. A fantastic company to work with. I ordered online and received regular updates about my order and delivery. They will be my go-to for all my high-end music requirements.
An excellent website that is easy to navigate. I discovered a local store in the area. The in-store team was very knowledgeable and assisted me in making my decision. I received help and guidance without any pressure, just solid advice. A fantastic company to work with. I ordered online and was kept updated throughout the order and delivery process. They will be my go-to for all my high-end music needs.
I drove 45 minutes to the local store seeking competent advice for a medium/high-end audio system and to explore different speakers. A friendly young staff member attended to me, but unfortunately, he was new and unable to provide any technical advice. The store also struggled to set up the speakers. After more than half an hour of attempts, I had to leave. It felt like a waste of time. Other stores are more equipped to provide better advice and setup. A premium store like this should perform much better.
I inquired about some speakers through the website, and the response was very fast. I ordered a pair of tower speakers, which arrived within two days. A few months ago, I also ordered some bookshelf speakers and electronics, and the delivery was prompt then as well.
The team at the local store was fantastic. The setup and options available were impressive, allowing me to test various equipment that day. I was able to mix and match speakers and amplifiers, with the team providing invaluable assistance and great suggestions. If you're new to high-fidelity audio, this store makes the experience enjoyable and less intimidating. Thanks for the support!
I recently had a wonderful shopping experience. My initial purchase was a portable DAC/amp, but availability was unexpectedly delayed by about three weeks. However, what impressed me was how the team handled the situation. Instead of waiting, I chose a different product, and the transition was seamless. They were quick to respond and provided an updated invoice promptly. To my surprise, my new audio player was shipped and delivered the very next day! I also appreciate that they offer a full warranty on their products. Overall, despite the initial hiccup, the company turned the situation around impressively.
I purchased a headset from a seller and later complained via email about an issue with the noise-canceling feature and an annoying ticking sound when activated. It also occasionally disconnects from my device. I am very disappointed with the service I received. What should have been a straightforward experience turned into weeks of frustration. Communication was poor—calls went unanswered, and emails took almost two months to respond to. For a company that claims to value its customers, this level of neglect is unacceptable. I wouldn’t recommend them to anyone seeking reliable service and good communication.
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Australia's leader in headphones, portable audio, headphone amplifiers, DAC's, HiFi, Hi-Fi, speakers, turntables, Bluetooth speakers, wireless speakers
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