Review Time
DON'T BUY!!!! Controller arrived with defects and feels cheap like a wish.com product. The so called "customer service" is a joke. Won't do refunds or warranty and they are slow as shit to reply and almost smirky with their unwillingness to help. DON'T BUY!!!! premium product my ass
I boought a controller 2 months ago for 202€ and it has already got some defects , the mouse click trigger mechanism on the R2 is all loose and i dont know if i can get it replaced , ive messaged the support for any help but still no answer , the mouse click goes down twice the lenght and it activates with out the full click sound , i would love if they would answer so i could get that part fixed bc it is really annoying .
If you don't know already, look up what Planned Obsolescence is. First, It took two months of contradicting emails and a $45 import fee (to be fair, they did reimburse. But the requirement of, in order to recieve an already purchased and over due product is ridiculous) because it was sent from the UK, before I got my controller. Within two months of use, a back paddle broke, the cap that holds the paddles in place broke, the magnets that hold the right faceplate seperated from it, the thumbsticks literally desentigrate as you use them (both sets are nubs now) and eventually start popping out as you use them, the rings around the thumbsticks chipped apart from use, it has to be hard reset every time I need to use the touchpad, and the supposedly "TMR" thumbsticks have stickdrift (both). The warranty is BS if you actually read it, 30 days for stick drift and you have to pay the shipping both ways if you use the warranty. And there's no guarantee they honor it anyway because they only do so if they determine that it's covered via testing to replicate the failure after you've sent it to them. And no, I did not abuse the controller, I don't rage and throw things or bang on stuff when I lose. I had a regular Duelsense 5 for almost three years before needing to replace it, and it was used when I bought it.
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Providing the most affordable competitive controllers with sharp design and high quality. Specially designed for esport players.
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