Name: airadvisor.com
Telephone: 000000000
Rating: 4.7

Andrea & Giulia Zanardi Guest

Our experience with AirAdvisor has been terrible due to their highly questionable and unfair busines

Our experience with AirAdvisor has been terrible due to their highly questionable and unfair business practices. Our initial approach was purely exploratory. When they requested further sensitive data and documents to proceed, we decided not to go any further with their service and chose to handle the claim directly with the airline ourselves.

AirAdvisor even sent us an explicit email stating that, unless we provided the missing data by the end of that day, the claim would be automatically cancelled. By choosing not to respond, we effectively accepted their terms for cancellation.

Despite the fact that they never received a full mandate or the necessary documents to act on our behalf, they are now demanding a €200 commission on a refund we obtained exclusively through our own direct initiative. They are completely ignoring the evidence of their own cancellation email and continue to send harassing automated reminders. This behavior is unprofessional, illogical, and lacks any legal basis. Stay away.

11/02/2026 - UPDATE: The company responded to my review trying to justify themselves with legal technicalities (ignoring their own written cancellation of the case). Incredibly, they concluded by asking me to 'revise or change the rating' now that the issue has been 'addressed'. The issue is NOT addressed at all, as you are still demanding money that is not owed. I find it shameful to ask for a better rating while continuing to ignore the facts. I will not change my rating until I receive written confirmation that all financial claims against me have been dropped.

Date of experience: Feb 10, 2026

Felix Parker Guest

1 month ago

Efficient handling of the claim.

They managed the claim well. Clear and prompt communication. While not the lowest cost, their effectiveness is notable. I would definitely consider collaborating with them again if necessary. The claim was submitted at the end of November, and the funds were transferred in the second week of January.

Date of experience: Jan 15, 2026

LM20 Guest

1 month ago

Initial Impressions on Filing a Complaint

I have submitted my complaint regarding a flight delay through this platform. So far, the process has been smooth. I will share my thoughts once my issue is resolved and I receive the compensation that was promised.

Date of experience: Jan 12, 2026

Colin B. Guest

3 months ago

An amazing and uncomplicated service

This is an amazing and uncomplicated service. It's my second time seeking their help, and I strongly recommend using it rather than trying to manage things independently, as the results could vary.

Date of experience: Nov 30, 2025

WF43 Guest

3 months ago

An excellent and user-friendly service

This is an excellent and user-friendly service. This is my second time receiving their help, and I genuinely suggest using it rather than attempting to manage things on our own, as the results might not be the same.

Date of experience: Nov 30, 2025

Earl Howard Guest

3 months ago

Very good service

Very good service.

Date of experience: Nov 28, 2025

Lorena Barnes Guest

3 months ago

The experience was quite positive

The experience was quite positive.

Date of experience: Nov 27, 2025

Wilhelm Guest

3 months ago

Efficient and prompt management

Efficient and prompt management.

Date of experience: Nov 24, 2025

Victoria Guest

3 months ago

Fantastic experience

I had a fantastic experience. Initially, I wasn't fully convinced, but then I thought, 'it won't cost me anything to try'... It was quick and easy, and in three weeks, I received my refund for the delay I faced.