Review Time
I would give this company -10 stars if possible. Its now 6 weeks since I have been trying to get over £1000 of frames collected and refunded. Hours and hours of phonecalls, left voicemails, texts and zero replies or progress. B&Q are involved and now being equally as useless. The frames were supposed to be delivered for a specific date, to be loaded onto a truck that was leaving the UK for an event. I had received no note of the delivery by the delivery date so I called them, the guy answered and said that DHL hadn't collected as agreed so they wouldn't be delivered by this date. I asked for the order to be cancelled, he said he would try and organise this and call me back. No call back. I chased for a week, no answer until the following week, in the meantime we had been postponing the delivery date so no order was delivered, to allow him to revert the parcel back to theirs. When I finally spoke to him again he advised that he couldn't revert the parcel, but if we accepted the delivery he would then arrange a free collection for them to go back to theirs for a refund. Since then I have rung around 100 times, left multiple voicemails, sent texts, emails and they have disappeared - they are even cancelling my calls when I ring!
I will continue to try with B&Q, if not we will have to take further legal action. Read the other reviews....it seems to be a common trend
I would give this company -10 stars if possible. Its now 6 weeks since I have been trying to get over £1000 of frames collected and refunded. Hours and hours of phonecalls, left voicemails, texts and zero replies or progress. B&Q are involved and now being equally as useless. The frames were supposed to be delivered for a specific date, to be loaded onto a truck that was leaving the UK for an event. I had received no note of the delivery by the delivery date so I called them, the guy answered and said that DHL hadn't collected as agreed so they wouldn't be delivered by this date. I asked for the order to be cancelled, he said he would try and organise this and call me back. No call back. I chased for a week, no answer until the following week, in the meantime we had been postponing the delivery date so no order was delivered, to allow him to revert the parcel back to theirs. When I finally spoke to him again he advised that he couldn't revert the parcel, but if we accepted the delivery he would then arrange a free collection for them to go back to theirs for a refund. Since then I have rung around 100 times, left multiple voicemails, sent texts, emails and they have disappeared - they are even cancelling my calls when I ring!I will continue to try with B&Q, if not we will have to take further legal action. Read the other reviews....it seems to be a common trend
Shocking. Bought a frame through this company via B&Q marketplace. Arrived weeks later, after much chasing and no response. Broken. I get in touch, chase (again) and 3 weeks later a replacement arrives but not before 4 emails are ignored. Will never use them again and certainly wouldn’t recommend.
I ordered a 70x70cm frame from AK Frames via B&Q. After a few days, delivery hadn’t happened, so I checked the reviews here and was dismayed to find a few negative ones. I phoned the company to find out, and was answered immediately by a lovely man who apologised. He explained that they were low on stock due to Black Friday, but a shipment of their materials was expected, and that he would ensure my order was prioritised. I received my frame within the new expected timescale and couldn’t be happier. Next time I’ll order directly from the company. Having a friendly voice at the other end of the phone made all the difference.
This company is just woeful. Whomever works here, if taking three days only to respond to emails with lies and excuses can be categorised as working, should be utterly ashamed of themselves. My order has been in dispute for a month now. No sign of resolution. I ordered through B&Q and have asked them to step in. They (B&Q) have stopped replying to my emails. Please save yourself the hassle that I have (and it isn't resolved yet) and go nowhere near this company.
Ordered 8 frames on 15th Nov through B&Q. Was informed I would receive the items by 20th. Tracking number that AK Frames provided was invalid so contacted them through B&Q. After numerous messaging back & forth, and emailing AK Frames directly, I finally got told that it was a “courier” error and that they would send out replacements. Asked them for the tracking number for those items and was given the same number they gave me for my original order! Have called and left messages on the mobile number they display on their website - no one ever answers it or replies. I’ve been constantly chasing them and continually getting no reply or fobbed off. I have processed a chargeback through my bank to get my money back. Would never order through this company again, and I can see from other reviews that this is quite a common occurrence. AVOID.
Do not use this company. I’ve been waiting over a month for a frame replacement that arrived broken. I’ve had to constantly chase them for a refund. Communication is terrible, and customer service is unhelpful. Avoid at all costs — this company feels like a total scam.
Quick and effortless ordering process. We ordered a large A0 gold frame, unfortunately this was damaged during transit. After notifying the company, they quickly dispatched a replacement which arrived promptly (and in perfect condition). Many thanks
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