Review Time
After a few intial hiccups installing a new toilet the Managing Director Aaron Lings personally stepped in and sorted out all of the issues .. this is a guy who cares passionately about the reputation of his business and will take it upon himself to resolve any outstanding problems and go the extra mile, in a "win/win" successful outcome for both parties concerned
Many thanks Aaron for your integrity on this one
Well done .. you smashed it !!!
KR
Richard Perrott
After a few intial hiccups installing a new toilet the Managing Director Aaron Lings personally stepped in and sorted out all of the issues .. this is a guy who cares passionately about the reputation of his business and will take it upon himself to resolve any outstanding problems and go the extra mile, in a "win/win" successful outcome for both parties concernedMany thanks Aaron for your integrity on this one Well done .. you smashed it !!!KRRichard Perrott
Russel truly excelled in his work. He approached the installation methodically, quickly identified the issue, and resolved it promptly. His politeness and courteous nature were very much appreciated. I would strongly recommend his services.
did not turn up on the accepted job order for the second time. did not even call during the day to let me know, to think that the alloted time for the engineer appointment is from 8am to 6pm. belatedly re-scheduled the visit on next day - the day i am not available. what is the use of asking customer for availability, when after taking time-off from work, they can just turn up anytime/anyday they want.
Hello A lings - I can provide email evidence of all the points I have raised in my review. I am sure you would not like that evidence to be listed here. So pls don't hide behind long political response. My review stands and I do not recommend you at all--++I hired these guys for doing two EICR renewals at my rental properties because I had heard a lot of good things about Russell (the electrician). However, after hiring them, they contracted out the work to another company - RHD electrical - from where it was downhill all the way. The cost quoted were very high, the initial ECR reports took painfully long time to reach me, the reports failed the EICR and they quoted astronomically high price for repairs which included duplicate EICR costs which are not required by law. It took multiple back and forth before they realized mistakes in their own quotes and corrected them - by which time they were almost at the end of 28 days of legal deadline for remedies. I had to beg my tenants to let them come in for carrying out the remedial work - after which the whole process started again. Delays in sending out the final report despite multiple reminders - and the remedial report and on top, the remedy report still classified the work as unsatisfactory - requiring me to carry out further remedies on the work that these guys had carried out based on their own investigation!!! As it turns out, some incompetent form filler in their office had made the remedy report and classed it as 'unsatisfactory' instead of 'satisfactory'!! Extremely painful experience - avoid with a barge pole if Russel is not involved. No response to my repeated complaints yet.
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We are A. Lings Group Limited. Established in South London and surrounding areas since 2014, we are a professional Home Emergency business.
We are a Gas Safe Registered business, fully insured with a public liability, public indemnity insurance and employees liability insurance. Our honest and high standard of service means we are privileged to have a personal working relationship with our customers and we take pride in our reputation. You may have seen our eye-catching vans and bright logos!
We have a highly skilled trades team and office team who are happy to assist you at all times.
The team has now grown to multiple vans and trades and offer a 7 day call out service. We also operate 24 hours a day where needed.
Our knowledge of Gas, Heating, Plumbing and Drainage is fantastic on domestic systems and our engineers are fully qualified with a minimum level 2 Diploma, ACS Gas qualifications or Jetting Association qualifications dependent on trade.
We are constantly improving our business and are expanding on the trades we already provide.See more
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