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As a structural engineer conducting various building surveys, I've had to learn how to detect damp. I've previously watched informative videos from an individual known for his expertise on old buildings. However, his book lacks professional objectivity and seems to echo the same excessive rhetoric he critiques in the damp roofing industry. The technical inaccuracies are alarming; for instance, he erroneously claims that the expansion of steel can raise several storeys of a building. His most egregious mistake appears early in the book when he states, 'Water can apply a force of 1 tonne per square centimetre.' This demonstrates a fundamental misunderstanding of physics and water dynamics. A tonne is a measure of weight, while force is measured in Newtons. The pressure from water depends on depth, and at one metre, it's 1 tonne per square metre, equating to 0.0001 tonne per square centimetre. To claim 1 tonne per square centimetre, you'd need to be at a depth of 10 km. If he can't accurately convey such basic concepts, I question the validity of the rest of his arguments. It's unfortunate because a significant portion of the book presents valid points about the need to rethink our approach to old buildings.
As a structural engineer conducting various building surveys, I've had to learn how to detect damp. I've previously watched informative videos from an individual known for his expertise on old buildings. However, his book lacks professional objectivity and seems to echo the same excessive rhetoric he critiques in the damp roofing industry. The technical inaccuracies are alarming; for instance, he erroneously claims that the expansion of steel can raise several storeys of a building. His most egregious mistake appears early in the book when he states, 'Water can apply a force of 1 tonne per square centimetre.' This demonstrates a fundamental misunderstanding of physics and water dynamics. A tonne is a measure of weight, while force is measured in Newtons. The pressure from water depends on depth, and at one metre, it's 1 tonne per square metre, equating to 0.0001 tonne per square centimetre. To claim 1 tonne per square centimetre, you'd need to be at a depth of 10 km. If he can't accurately convey such basic concepts, I question the validity of the rest of his arguments. It's unfortunate because a significant portion of the book presents valid points about the need to rethink our approach to old buildings.
I received a quick and helpful response regarding a review of a survey that did not comply with established standards. The team consists of recognized experts in old building materials, and their approach is sympathetic to these structures. It's no surprise they challenge the chemical injection industry, as they are unafraid to call out practices that don’t align with their values. Thank you once more for your valuable support.
If I could rate this company with zero stars, I would, as it would reflect their poor communication accurately. I ordered a book expecting timely delivery, but after a week with no updates, I attempted to reach out via phone and email without success. After ten days of no response, I had to involve my bank. Ironically, my order arrived shortly after that. I later received a letter accusing me of trying to claim a refund for a non-delivery. Given the lack of communication on their part, I found it justified to seek a refund. While I eventually received the book, it took far too long and unnecessary effort. They should prioritize communication to reduce complaints in the future.
Avoid this company at all costs! I paid a significant amount for a damp survey, but they spent less than an hour at my property and failed to provide a report. This feels like a blatant scam. The individual appears to be more focused on selling ineffective solutions rather than addressing actual damp issues. There's public information available regarding their questionable practices, including a ban from a professional organization.
The company conducted a survey for the house we purchased in July, providing us with practical and valuable insights into its various issues. Now that we're settled in, we refer to their report as a manual, and it's proving to be immensely helpful. We appreciate their assistance and would definitely reach out again for more advice. Special thanks to the representative who was exceptionally responsive to our emails, especially regarding our previous survey concerns.
A recent decision from a professional institute revealed shocking behavior from this company, including failure to comply with a compensation order and use of offensive language. They have been ordered to pay significant costs and lost their professional registration. The details of this case are publicly accessible and highlight the unprofessional conduct exhibited. I strongly advise against supporting this company.
I found this company to be quite unhelpful and opaque. I requested a sample report to gauge their level of detail, but after multiple attempts to contact them, they responded rudely that no sample was available. I will be choosing their more polite competitor instead. After reading their response, I'm taken aback by their dishonesty. I initially asked for a survey, not a consultation, and they quoted me for a report. I wish I could share the email exchanges to clarify my position.
I had a wonderful experience with customer service. I sought a damp survey, and although my property didn't fit their criteria, they took the time to review my level 2 survey and provided me with invaluable advice. This guidance eased my concerns and was accurate in every detail. The representative was generous with her time, even knowing they wouldn't gain my business. Thank you for your genuine care and commitment to honest surveying.
I am still waiting for assistance while being subjected to annoying hold music, only to be cut off repeatedly. They are only available for a limited time, and despite emailing detailed information about a significant building issue since May, I have received no help. It would be great if someone else could assist me.
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Heritage House is the brainchild of Pete Ward. For years he has run building conservation companies, and worked tirelessly to stop the damp industry in its tracks. Pete has now all but eliminated the dreaded PCA 'Damp Wally', and has written THE industry leading Warm Dry Home book, which is available on the website to purchase. It is your bible to understanding your home, and preventing and dealing with damp issues.
Pete now works with a team of enlightened Building Surveyors, who specialise in working with old homes, Listed Buildings, and generally anything that looks like it might have been built with old materials like timber frames, stone, old brick and lime mortar, thatched cottages and more! The Heritage House Survey team work all over the country from London, to the east, Midlands, Shropshire, Herefordshire, and throughout the north east, and Cumbria.
Pete is one of the leading surveyors in the country of old 'black and white' timber framed buildings.
The company also help educate building surveyors, architects, environmental health officers and many other professionals, in understanding dampness problems in buildings. Pete also teaches building survey at University. See more
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