allpetsolutions.co.uk

3.2
3.2 Based on 40 reviews

Whether you have a dog, cat, or other furry friend, All Pet Solutions proudly offers a wide range of high-quality pet supplies and accessories under our own brand, all at unbeatable prices. Fast & Free UK Delivery. Getting your goods to you safely is of p...

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Average Rating

3.2

/
5

40 Reviews

5 Star
49%
4 Star
2%
3 Star
2%
2 Star
2%
1 Star
44%

All Reviews

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Review Time

Clair Addler
Cat needed worming Walked out with 1: Antibiotics (havent a clue what for) 2: A syringe to squart

Cat needed worming
Walked out with
1: Antibiotics (havent a clue what for)
2: A syringe to squart stuff into her mouth or food ( havent a clue what for)
3: wasn't given a diagnosis what the medication was for
But I did get a full understanding of the bill.....
€198!!!! Wtf!
10 minutes of absolute nothing!
Never again
1: my cat will never let us put anything into her mouth
2: my cat won't drink or eat anything is there's a funny smell
So I threw out all I was given by so called vet
What a waste of my money!!!
Consultant fee -€60!!!
Pure greed
€198 ...Will never be back
Lesson learnt!

1
Date of experience: Mar 01, 2026
Clair Addler
Cat needed worming

Cat needed worming Walked out with 1: Antibiotics (havent a clue what for)2: A syringe to squart stuff into her mouth or food ( havent a clue what for) 3: wasn't given a diagnosis what the medication was for But I did get a full understanding of the bill..... €198!!!! Wtf! 10 minutes of absolute nothing! Never again 1: my cat will never let us put anything into her mouth 2: my cat won't drink or eat anything is there's a funny smell So I threw out all I was given by so called vet What a waste of my money!!! Consultant fee -€60!!! Pure greed €198 ...Will never be back Lesson learnt!

1
Date of experience: Feb 25, 2026
Some confusion on return

I ordered a dog bed which was not suitable for my dog after it arrived.The return process was very slow. I asked how to return an item and was initially told returns would be at my own expense! I sent numerous emails to query this and did then receive a reply attaching a return label. I

3
Date of experience: Nov 15, 2025
Tim Owen
Next day delivery turns into 5 day delivery!!

I expected delivery today as a next day delivery, I waited in all day and got an email at 17:04 stating that it will be delivered on Sunday, 5 days after placing the order, which is too late, I needed the pump next day, that’s the only reason I ordered it from you. Dreadful service. I am cancelling the order as I need to buy it from somewhere else.

1
Date of experience: Sep 04, 2025
Shaun Powles
Product and Company awful

Product and Company awful. Do not buy from All Pet Solutions. Bought a pond pump that stopped working after 4 weeks. Contacted customer services who refused to replace item or refund many. They put multiple obstacles in the way, including dismantling the pump to check for faults and uploading a video of the pump not working. Had to stop asking for a refund because of the stress of dealing with All Pet Solutions

1
Date of experience: Aug 01, 2025
Leslie Wilson
After telling me to try fix a faulty…

After telling me to try fix a faulty filter my self by messing around with the electrics and water oh you have to do all this before they replace it so tbere I am messing with electric and water done some stuff messed about with uv and wires plugged it in and electriccuted my fish there response was sorry you lost your fish but we don't cover lose of animal but we can give you a refund now .. its greed made me lose my fish over them trying to not refund me a couple pounds will be taking action . Stay clear

1
Date of experience: Jul 03, 2025
Laurie Walker
Doesn't deserve 1 star

Doesn't deserve 1 star. Ordered through amazon, stated delivery in 2 days and after waiting in for this item I desperately needed. NO DELIVERY. Requested a refund through amazonDon't buy from this company if you want your items

1
Date of experience: Jun 10, 2025
Bertram Walker
NO SURPRISE THERE THEN!

Despite reviews on Trustpilot and Amazon, surprise surprise, no response from All Pet Solutions. Having read other reviews I was not surprised to discover that they dont give a fig for customer service and helping correct errors!

1
Date of experience: May 28, 2025
Sharleen Fisher
Disgusted with the response to a…

Disgusted with the response to a delivery of a ultra violet pond pump, which was not working & packed in box with missing items & no instructions. When contacted told to send photos & videos which I did, as well as many sugested DIY checks they said I should do. 😔👎👎👎This dispute has been going on with 20+ emails & watsapps, given numerous job numbers, & names of company members. I have now got professional to take a look at my home who found it had been tampered with & no bolbs, glued parts inside and cable damaged.!!!

1
Date of experience: May 27, 2025
deadscope56
Outstanding Customer Service

I had some issues with my pond filter, the box appeared to have been dropped in transit. All Pond Solutions could not have given better customer service to rectify the issues. They replaced everything that could have been causing the issues & talked me through how to replace the parts. They were terrific.

5
Date of experience: Feb 28, 2025

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Business Details

  • Whether you have a dog, cat, or other furry friend, All Pet Solutions proudly offers a wide range of high-quality pet supplies and accessories under our own brand, all at unbeatable prices. Fast & Free UK Delivery. Getting your goods to you safely is of prime importance to us, and we go above and beyond when packaging your items.

    Our Customer Service team is available Monday to Friday via email, Livechat, or telephone. You can reach us on 01895 813 000. We endeavour to respond to all emails and telephone messages within 24 hours. In addition, our website features lots of helpful support articles and blogs to assist you, and an automated agent is available to provide assistance outside of normal hours.See more

  • language https://allpetsolutions.co.uk

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