Review Time
After receiving my order, I found some issues with the embroidery—one harness was the wrong size and a leash was missing. I contacted the support team, and they surprised me by replying within an hour. They resolved the issue the same day, sending the replacement collar, patch, and missing leash via express shipping at no extra charge. Although I couldn't get a replacement harness in the correct size due to it being out of stock, they provided a return label and a full refund for the incorrect one. They even added me to a personal mailing list to notify me when the correct size is available. Their responses felt genuine and thoughtful, making me feel appreciated as a person, not just a customer. They also sent a bonus slip lead as an apology for the trouble. This was one of my best customer service experiences ever—prompt, friendly, and considerate! Thank you to the team! I will certainly recommend them to others!
Upon receiving my order, I found a few issues with the embroidery, including an incorrect harness size and a missing leash. I reached out to the support team, and they responded within an hour, rectifying the problem the same day. They promptly sent out the replacement collar, patch, and missing leash via express shipping at no extra cost. While I couldn't get the right size harness due to it being out of stock, they provided a return label and a full refund for the incorrect one. Additionally, they added me to a mailing list to inform me when the correct size is back in stock. Their responses felt sincere and thoughtful, making me feel valued as an individual. They even sent a bonus slip lead as an apology for the inconvenience. This was one of the best customer service experiences I’ve ever had—quick, personable, and caring! Thank you to the team! I will definitely recommend them!
I ordered during a holiday sale. A very polite representative called to inform me that an item I purchased was sold out and offered a pleasing solution that was promptly shipped. The items I received are of great quality and look wonderful on our dog. It was refreshing to receive personal customer service instead of just an email.
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Durable, quality K9 Tactical gear that transitions to everyday wear for big dogs and dogs big in spirit.
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