Review Time
My order never arrived and it's been 1 month and a half. No ability to track my order and customer service did not have any more information other than its on its way. Would like a refund as I've missed the entire season and was relying on it to come
Took almost two months to process my order and ship. When I finally reached out to return since I no longer needed the item, the return process is just as long before sending me a return label to ship back.Other than the business admin problems, the actual Shernbao dryer is great.
I called to get instructions on replacing the wind switch. Was told that they would have to check to see if a video could be made and that they would call me back. Never got a call back, never got instructions or a video. Why would you sell replacement parts and not give instructions on how to actually replace the part?
The cordless clippers and the scissors are top notch. I cut my 2 Shih Tzus hair on one charge and I still have 3 bars on the display. I have a corded Andis clippers and I don’t think I’ll have a need for them so I’ll just put them away.
Shopping on the website was easy. The product is generally delivered in a timely manner. We have only had one issue with anything we've ordered from Shernbao, and it wasn't their fault entirely. We're not off this company or their products by any means and will be checking in for any needs they can meet going forward.
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Shernbao Pet Products was established in 1999 as a comprehensive manufacturing and trading company of pet grooming equipment and supplies.
We serve pet grooming and veterinary communities for over 20 years by providing professional, quality and value priced products. Our rich product line includes all kinds of clippers, dryers, bathing tubs, grooming tables, veterinary tables, cages, grooming tools and etc.
We have excellent teams who focus on products development & design and production to ensure that you get the best products for the success of your grooming business.
In 2019, we built a service team and logistics facility in California, US to better serve the North America customers. This allows us to timely response to orders fulfillment and service requests. See more
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