Review Time
These guys have the worst Customer service I've ever come across. Took 5 emails and finally me reaching out on chat to get a very unapologetic response to an order that is as of now 2 weeks late. Defo stay away from Amain Hobbies. Borderline scam territory.
I have purchased several items over the years with this company and it seems they have gone downhill! I purchased an item rather expensive, that is now 10 days late with no estimate of arrival! I spoke with customer service and basically got the brush off,I asked why they did not ship any other method than USPS to which they responded it is an upcharge and they want to maximize profit over client relationships. Wow I guess they are being honest with by admitting they have little regard for customer service, i guess that’s the way of it. Anyway I can’t recommend this company!
Hello everyone, be careful ordering electronics from Amain Hobby's. I ordered a servo from MKS and soon as I plugged it in, under no load just to center the servo it began making noise as if it was having a problem centering. I was told that I had to contact the MKS company direct even though I had not had the servo 7 days. The number I was giving didn't even ring and they made sure I was given a email address, because that is the only way that the company wants you to contact them. I called Amain back to let them know I was having a problem contacting the company and they shut their door in my face. so if this company doesn't t an sewer my email or decide not to refund me I will be out of my money because Amain said that they can not help me. I swear, I will never give another count this company and I have already given them thousands of dollars over the years. I can't believe that my hard earned money means so little to Amain. I will definitely start supporting the small local business and I suggest everyone do the same if they can not respect the customers.
Well my delivery still hasn't shown up and I paid extra to be here. I think it's a bunch of bull that they don't don't give you atleast what you paid extra for faster delivery. Guess I'll just stick with ordering off Amazon atleast I get better updates about my package
Horrible customer service I ordered something that said it was in stock ready to ship and a paid express shipping and it never got shipped out. I called. I heard one story someone and I was supposed to call me back. They never did. And I sent a email didn’t receive an answer until a day later when the item was supposed to be delivered that day. They gave me an excuse that it just came in to inventory and it will be shipped out early next week and then I heard another story that they still haven’t received it and they’ll let me know when it comes in. I don’t understand how they can mark it on their website as in stock and ready to ship if they don’t have it. Will never buy from them again.
Fast delivery and excellent customer service. I purchased a RC RTR combo battery would not charge. I emailed them got an immediate response stating a new battery has been shipped. I have made 3 additional purchases from them in the last two weeks. Happy with my purchases and Amain and will continue to use them as my go to.
I wrote an earlier review. About A main hobbies. I stand behind my review for the most part.. I wrote to them .explaining. what was happening. I said there Products are good. Prices are good. There customer service was lacking a little. When I sent them an email. I said. Wouldn't it be great to add. Cust. Service is good. And yes. Now it's been 3 weeks. I heard my package I finally due tomorrow. I hope this happens. I should wait till it shows up. But will say. I really do like a main hobbies. I believe they are a company. That will take note and do what is needed. To get to 3 our 3. Will I order from them again. Heck ya. Because they are a very good company. It's not all there fault. It's also usps fault also. But like I stated. We can learn. And make it better. So,ABSOLUTELY IS A MAIN HOBBIES A GOOD COMPANY. YES. CAN THEY LEARN YES. WILL I USE THEM AGAIN, YES. WE NEED HOBBIES SHOPS. I NEVER WANT OR INTEND TO TRY AND HURT A COMPANY. But sometimes going a little more to help. Makes it better. They now resent my order again but with ups. So there. With all being said. THEY TOOK THE EXTRA STEP. WHICH I SAY, IS IMPRESSIVE. I ACTUALLY DIDN'T EXPECT THAT. THAT TO ME IS A 3 OUT 3. GOOD PRODUCTS, GOOD PRICE, GOOD SERVICE. Plus, I myself must have a little more faith. And settle down. I might just be able to make the race.Usps contacts me, again there is another processing Exception 3 times now. This package has gone so many back a forth places..its insane.. so I contacted them. Usps never admitted any fault ever that I know of.. nows it's the point of it.. I am trying to put this to sleep. If I get thatv1st order.. I am going to return it to a main hobbies. That the right thing to do.i will pay the shipping. Bottom line. A main hobbies step up, hit a home run. Great job. Now this to some people..might seem not possible. Wrong, it happened. Moral to the story is, just do the right. It maybe hard. But all parties have to be responsible. INCLUDES ME.a fantastic holiday. Have a great Thanksgiving. Be safe and healthy. God bless....THE END...............
Superb! Was fully expecting to see a 4.5+ rating on here based on my own experience. I ordered a Spektrum Motor Mount which is impossible to find in the UK. I paid $8.99 for the shipping so wasn’t expecting to see it until much later in the month, but it arrived within 10 days! I’ve asked their customer services a couple of questions about other hard-to-find products and the responses have been swift, personable and professional. I can’t fault this business and would recommend them without hesitation.
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