Review Time
The sales rep was great. Really appreciate how he handled things. The product was not as in good shape that I was led to believe. A lot of rust on the product, bent shelves. I expected some wear since it was used but it was too much rust in my opinion for the price I paid. And bent shelves where they rock on the rack. I can't use them. Was disappointed in product for what I paid for it. and another $800+ to have it shipped.
I had a very disappointing experience with American Surplus Inc. I purchased an item for $6,000, and dealing with Rachel, who handled the shipping, was a nightmare. She refused to provide any freight quotes initially, and when I finally asked, she just suggested a company they supposedly work with—without offering any assistance or solutions. When the item was delivered, the crate was in pieces, and the forklift operator couldn’t even remove the pallet because it was completely trashed. The items inside were bent and damaged. Instead of working with us to resolve the issue—such as issuing a refund or sending replacement parts—Rachel has been unresponsive, giving no updates and refusing to communicate. She even blamed others instead of taking responsibility. Overall, I would not order from this company again or use the freight service they recommend. Very poor customer service and quality control.
Claim your business profile now and gain access to all features and respond to customer reviews.
www.ultramarxl.com
toc.ie
jyhomeimprovements.com
auer-packaging.com
sourceddevelopmentgroup.com
besuregroup.co.uk
mutualscrew.com
getasiteplan.com
siteworker.com
possumplumbing.com
