Name: andsons.com.my
Telephone: 000000000
Rating: 1.5

Calvin Guest

Unauthorised Recurring Charges & Refusal to Refund

I am writing to express my extreme dissatisfaction with AndSons due to their practice of automatically deducting payments from my credit card without prior notification, and their subsequent refusal to issue a refund.As a customer, I expect clear communication and consent regarding any recurring charges. AndSons failed to provide adequate notice before initiating these automatic deductions, which I consider to be an unethical business practice. Discovering unapproved charges on my statement was both frustrating and concerning.To make matters worse, when I contacted AndSons to address this issue and request a refund for the unauthorised charges, my request was denied. This lack of customer support and unwillingness to rectify their error is unacceptable. Businesses should be transparent about their billing policies and responsive to legitimate customer concerns, neither of which I experienced with AndSons.This experience has significantly eroded my trust in AndSons, and I would strongly advise potential customers to exercise caution and carefully review their terms and conditions, especially regarding payment and subscription models.

Date of experience: Mar 15, 2025

Laurence Adams Guest

1 year ago

Inefficient internal support Org

andsons charged your credit in advance but consistently fails to deliver on time. Deliveries are delayed, and the worst part is that the product itself is defective and unusable—the pump doesn’t work at all. Their internal organization is inefficient, with slow processes and approvals, showing a clear lack of priority for customer satisfaction.

Date of experience: Dec 27, 2024

Humphrey A. Guest

1 year ago

Operating without maintaining inventory.

Be cautious of this online scam company. They do not maintain any stock. When you place an order, they start looking for the product only afterward and fail to provide any estimated delivery time (ETA). It essentially operates like a free inventory business. Do not expect to receive what you paid for.

Date of experience: Dec 09, 2024

Sharon P. Guest

1 year ago

Ordered something but never came

Ordered something but never came. Followed up by email and Whatsapp and no one ver responded. What a scam.

Date of experience: Jun 07, 2024

Jodie Cooper Guest

1 year ago

Great branding & deceptive marketing.

Great branding, (although after 6 months there are still no signs the product works) they will steal from your credit card through deceptive marketing. They are all about profit and do not care about their customers at all.