Review Time
I ordered three sweaters from their website, which is misleading. They advertise their products ship from the US and within a day. It has ha been five days since I placed my order; I just went to check on the status and I see the items are in China. On their website, their products appear to have received "five-star" reviews, but no one is able to look at those reviews. This is just a scam website, and not in New York. I have asked to have this order canceled. Will write a follow up revie. Be ware.
I ordered a pair of shoes and a pair of boots from Anna-New York. It took 3-1/2 weeks for the shoes to arrive and 4 weeks for the boots. Both items were of poor quality and the boots had a terrible odor. I asked to return them and was told I could have a 30% refund and keep the items. If I returned them, they would have to be sent (at my expense) to a warehouse in China and after they were received, I would get a full refund. This is definitely a scam and I hope others don't make my mistake.
The sizes are so far off for mens clothing. Not even close on male size large. I'd have to go XXL to fit into the GLP-1 clothing that showed up late and the refund process was also a joke. They offered 30% off to keep what they sent vs. honoring my request for a refund. Males, run from this brand! No disclosures on a return policy at your expense to ship to China!As requested, you may return the shirts for a full refund. Please ship them to the address below:Return Address:Recipient Name: Steve HuangIndustrial Park: Xuda High-end Manufacturing Industrial ParkStreet: XiaweiyuanDistrict: Bao'an DistrictCity: ShenzhenProvince: Guangdong ProvincePostcode: 518000Country: ChinaTelephone: +86-180-9896-8284Once you’ve shipped the return, we kindly ask that you take a clear photo of the return package and send it to us along with the tracking number. As soon as the items are received back and confirmed, we will immediately process the full refund for Order xxxx. Please note that, in accordance with our return policy, the return shipping cost would be your responsibility. Once the items are received back in their original condition and checked in by our warehouse, we’ll process your full refund for the merchandise promptly.To be fully transparent, the return shipping fee is not covered and will not be included in the refund amount.
I wish there were a 0 since I never received my product at all. Was told by their customer service to check around my house since it was delivered 11/18. It was not. We get 1-5 boxes every day or so and all carriers have a secure place to put items so it is not here and has never been here. I have given up and realize I will never receive this product which obviously comes from China.
Ordered a men's cable knit sweater that looked beautiful in the picture. It came with a pattern printed on a thin fabric that doesn't remotely resemble a sweater! They offered to credit 20%, which I refused. It's not a wearable product! They offer a 30-day return policy. We'll see what happens. Buyer Beware!
Don't fall for the Okey Doke if you know what I mean. If you purchase something and the item appears picture perfect it will not be the item you purchase. It will be a cheap imitation. Do not wait your money and your time. I received my items and they look nothing like the picture perfect photos on the website. Take it from me, keep your money in your pocket and have a great night with your girlfriends until you pissing your money in the wind.
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