Name: anycubic.com
Telephone: 000000000
Rating: 4.8

Tony Defreitas Guest

Anycubics team has great warranty support. They figured out the issue and sent parts to repair. They

Anycubics team has great warranty support. They figured out the issue and sent parts to repair. They follow-up to let me know shipping information and make sure everything is working.

Date of experience: Feb 23, 2026

bram Guest

1 week ago

The filament senor in the extruder head broke off. After letting in be known with a support ticket I

The filament senor in the extruder head broke off. After letting in be known with a support ticket I recieved a new extruder. Very fast response and very easy 10/10.

Date of experience: Feb 17, 2026

Alexey Minko Guest

2 weeks ago

I addressed a technical problem, having previously tried all possible solutions. I received an answe

I addressed a technical problem, having previously tried all possible solutions. I received an answer almost immediately and a decision to replace the problematic part. I am very satisfied with the service, I thought that I would not have to replace the part at my own expense.

Date of experience: Feb 11, 2026

Andrea Rinaldi Guest

2 weeks ago

I had an issue with my Anycubic printer when a wire came loose. I reported the problem and received

I had an issue with my Anycubic printer when a wire came loose. I reported the problem and received a reply within 24 hours. They immediately sent me the replacement part. Outstanding service—truly top‑notch.

Date of experience: Feb 10, 2026

Anne Borst-Jensen Guest

3 weeks ago

I bought a printer last year and it has been in a storage room in the box for the first 6 months, i

I bought a printer last year and it has been in a storage room in the box for the first 6 months, i only got to use the Machine 2 months, b fire EVERYTHING started to break, i kept buying new parts, only for new stuff to go wrong and apparently, they only offer 6 months of warranty on the bed. Which i am pretty sure is illegal in Europe.

Date of experience: Feb 04, 2026

Max Guest

3 weeks ago

Denying legal consumer rights

My Ace Pro failed within 8 months, the technical servie itself is quite eager to help however, under German consumer law, I am entitled to a professional repair or replacement. However, Anycubic refuses to fulfill their legal obligations. Even though their own website claims they respect local consumer laws, but in practice, they ignore them.They are trying to force me to perform technical repairs myself by only sending replacement parts, shifting the risk of further damage onto me. If you expect professional warranty service instead of being forced to act as an unpaid technician for their defective products, stay away.

Date of experience: Feb 04, 2026

Cindy Simonson Guest

3 weeks ago

Fast customer service is very helpful.

Date of experience: Feb 04, 2026

Jose Guest

1 month ago

Excellent experience

Excellent experience! The support technician Bell quickly responded to my questions, identified the faulty parts and request a replacement. Fast and easy!!!

Date of experience: Feb 03, 2026

Gleb Kustarov Guest

1 month ago

Great support.

Bought their printer, had problem with printing quality. Made support ticket, they answered fast. Helped with diagnostics and sent spare part to fix it.