Review Time
Really good experience at the Acton Central branch, so far. Joined before it even opened 2 weeks ago.
Managers are super friendly, equipment is brand new, location is convenient (right on the main street), very clean.
Really couldn't ask for more.
Gym is fine, clean and friendly staff. Just one thing that isn't right is you get charged £40 for a fob, that used to be a thing and now you use the app to get in so surely that fee should be removed since fobs don't exist.
The trainers are friendly and there are many classes offered. There's plenty of equipment, although it can get crowded at times. It would be beneficial to introduce a few additional classes for more attendance options. Overall, I'm quite satisfied with my experience so far.
As a member, I have the privilege of bringing a guest with a complimentary pass, but today the only staff member present, the "Area Manager," flatly denied my son this benefit. I had to inquire about his identity since I had never encountered him before. My son, a professional musician visiting family, is a regular gym-goer, and I thought it would be great for him to join me for a day. We had previously discussed him purchasing a weekly pass. Despite a sign advertising free one-day sessions, he insisted we pay instead. When I questioned the £15 charge for a day pass, he became rude. I had spoken to another team member days earlier who mentioned a weekly pass for £50, but the Area Manager claimed it didn't exist, which I found puzzling. His intimidating glare when I questioned this left me uncomfortable, so we chose to leave. It seemed he dismissed my son's visit since he was only looking for a short-term membership. His refusal to honor my contract terms regarding the day pass is disappointing. I've since canceled my membership, which was about to renew, resulting in a loss of £456 in potential revenue for the club, alongside the £50 for my son's week-long visit. It's unfortunate that this staff member reflects poorly on the otherwise friendly and accommodating team at the facility.
Amazing fitness center with superb facilities. It's refreshing to be in a place where members care for the gym and its equipment. I feel relaxed and free from judgment, unlike my last gym. Really enjoying my experience at this fitness center so far.😀
Charming gym with excellent equipment. It’s nice to be in a place where everyone respects the gym and its resources. I feel comfortable and free from judgment, unlike my previous gym. Enjoying my time at this fitness center so far.😀
I appreciate the friendly greetings from the office staff as I arrive, the fresh scent of cleanliness from the diligent cleaner, the bright natural light from the windows, great music, and an excellent layout of equipment with plenty of options.
Excellent facilities with wonderful trainers who are always available to assist and offer advice. The gym is clean, well-designed, and bright, equipped with top-notch equipment. The 24-hour availability is a great advantage.
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