Review Time
Since Spare Rib Express ‘Leiden’ moved to Rijnsburg, there is no service and accuracy anymore. The order arrived an hour late and was incomplete. They don’t pick up phone and they don’t answer email. I paid for more than I received and there is no one who responds to contact attempts. I won’t order again. Con artists!
Since Spare Rib Express ‘Leiden’ moved to Rijnsburg, there is no service and accuracy anymore. The order arrived an hour late and was incomplete. They don’t pick up phone and they don’t answer email. I paid for more than I received and there is no one who responds to contact attempts. I won’t order again. Con artists!
A while back ordered delivery 45 mins before closing and it never showed but sure hell took my money.. 6 months later ordered again this time it came helaluha but my work boot was more tender and less burnt then unfortunately tonight the misses wanted spare ribs express. It arrived 20 mins late Luke warm and once again my work boot was more tender...no to mention like last time bring your own chilli sauce if you order sweet and spicy ...a container of milk is more spicy than this crap
I have been ordering ribs from this place in Utrecht since ten years ago. Clearly, I was always satisfied with the quality of the ribs and the service. But today, I had the worst service ever. The deliverer could not find my house, so he phoned me: "I can't find your house. I'm at this location", he said. When I tried to explain how to get to my house, he replied: "I told you that I can't find your house. Please come down and look for me". I told him that I was with my house outfit, that I lived on a fourth floor, and that he just had to follow the numbers to get to my building. Then he said: "I told you before that I can't find your house. I can leave your ribs here and you come down to get them". I got changed and went downstairs. When I found him (1.5 blocks away) and told him that he just had to walk along the street following the numbers he said that he didn't understand the hassle of coming down to pick up the ribs. I told him that I had paid €3.5 to get the delivery to my door, not to go down and look for it on the streets. Then he said: "but you got it, didn't you?". "Not at my door", I replied. Then he say: "bye, f*** you". A company whose employees insult its customers can't get too far. To me, this was the last time.NEDERLANDS:Ik bestel al tien jaar geleden ribben bij deze plek in Utrecht. Het is duidelijk dat ik altijd tevreden was met de kwaliteit van de ribben en de service. Maar vandaag had ik de slechtste service ooit. De bezorger kon mijn huis niet vinden, dus belde hij mij: "Ik kan uw huis niet vinden. Ik ben op deze positie", zei hij. Toen ik probeerde uit te leggen hoe ik bij mijn huis kon komen, antwoordde hij: "Ik heb je gezegd dat ik je huis niet kan vinden. Kom alsjeblieft naar beneden en zoek me." Ik vertelde hem dat ik bij mijn huiskostuum was, dat ik op de vierde verdieping woonde en dat hij gewoon de nummers moest volgen om bij mijn gebouw te komen. Toen zei hij: "Ik heb je al eerder verteld dat ik je huis niet kan vinden. Ik kan je ribben hier achterlaten en jij komt ze halen". Ik kleedde me om en ging naar beneden. Toen ik hem vond (1,5 blok verderop) en hem vertelde dat hij gewoon over straat moest lopen en de nummers moest volgen, zei hij dat hij het gedoe niet begreep om naar beneden te komen om de ribben op te halen. Ik vertelde hem dat ik € 3,5 had betaald om de bezorging bij mij aan de deur te krijgen, en niet om er op straat naar te gaan zoeken. Toen zei hij: "maar je snapt het toch?". "Niet aan mijn deur", zei ik. Dan zegt hij: "dag, f*** you". Een bedrijf waarvan de werknemers zijn klanten beledigen, kan niet ver komen. Voor mij was dit de laatste keer.
I don't often order out, so when I do i like to get something I can indulge in. I ordered spareribs from my local restaurant and they arrived dry. I rang and received a replacement. These were also dry. I rang to let them know and received a very sarcastic guy on the phone stating he had tested them before they left the restaurant! For the price of them I expected much better. My other local pizza place also have ribs on the menu and they are half the price and MUCH better. I wanted to splurge on a "good" place. I'm so disappointed. I will NEVER order there again. Worst experience.
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