Review Time
DH:L say they have delivered my packageI have been at home all morning.No one has rung or knocked at the door.Nothing has come through the letterbox.This is not the first time they have messed up. They really are the WORST. I am now going to check with retailers which courier they use and if it's DHL I will refrain from purchase!
The parcel was delivered to the wrong address. I am number 41 and it was delivered to number 43. I left instructions for the parcel to be put inside my gate. It was put inside number 43's gate. it was only because I happened to see the DHL van that I saw where it has been put. On your tracking system it was recorded as delivered to number 41!
The app allows for quick changes to delivery information, making it easier for the delivery driver. For instance, I initially requested delivery to the reception but later realized that the information was not visible on the door due to ongoing painting. Thankfully, I was able to update the delivery back to our flat door through the app.
Thank you so much DHL. One of your team went above and beyond today to get my parcel to me. We've been snowed in for several days. Instead of saying he couldn't get to me he gave me a ring to see how far away he was and to see if I could meet him. I walked up the hill, he got out of his van and did the same and I got my parcel. Fantastic service especially when I know your staff are on such tight delivery schedules. I put a comment on your FB page "DHL UK Official Customer Service - Help & Advice" as this was the only place I could find to share this publicly. You should consider providing the option to upload a photo on this review page since you won't allow links to be included. Reviews aren't always bad!
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