Review Time
I do not know how such a large company and well known name can provide such a apalling service. They make you take your vehicle to Halfords then do not cover the claim and you have to pay Halfords rip off prices. Why make you go to Halfords then say your car did not need the parts that Halfords fit. A joke from start to finish still not had my £200.00 towards my £1030.00 Bill nearly 3 months ago.
If I could give 0 stars I would. Paid for a 12 month warranty when I bought my 10 year old car, gears failed and AA rejected claim under wear and tear 'due to the age and mileage'. Independent report said there was damage and no signs of wear and tear. Customer service final complaint declines claim as they only cover immediate mechanical failure not wear and tear. Ended up costing me £1200. I asked AA if we could come to an arrangement, 50/50 or something but rejected that too. If they decline claims based on age and mileage, why cover a 10 year old car. Pointless waste of money - do not buy anything through the AA. I've cancelled my AA breakdown cover as a result, I'm not lining the pockets of this company anymore. Would much rather take my business elsewhere.
I've claimed once and failed the second time.The first occasion it took at least a month and I was sent to several garages prior to them listening to me and realising only the franchised dealership would be able to fix it. Anyway long story short i did get the money back but they kept saying I would only be able to claim part of it back... but still refunded all of it ?? Made no sense to me but obviously bit stressful prior to knowing I wouldn't be out of pocket. Second attempt of claiming I cut straight to the chase and went straight to the dealer instead of their recommended place, having to lose my car for days at a time with no diagnostics at none franchised places. The car was failing to start from cold. The dealership fixed it as it was an earthing issue, apparently this is not covered by the warranty and so I have to pay for it to be repaired. I sometimes question what the point of a warranty is if it isn't there when your car stops functioning. So yes, a mixed review from me. Hard work to start with but with a good outcome then easy with a bad outcome. I suppose you have to look into what type of car you're buying and what likely issues you'll have as most issues are not covered. I can't wait till I have my mot as I have a warranty for that too, I bet nothing is covered. ( tongue in cheek )
Although I eventually had a repair paid for I was incorrectly advised and fairly abruptly upon the first two phone calls I made.My plan was replaced a couple of months later by a new plan with some clear differences. The person I spoke to did not know this until I pointed it out.The whole process is long winded and getting a repair from the so called repair agents in my area is a joke. Halfords simply can not complete suspension repairs!! All the I rung said it was not possible. I had to find my own repair agent and get them to deal with you. I had to pay them however before you gave me my money back. That process is too long winded and far too long.InI the end the repair was paid for hence the three stars bit other wise it would be two. Overly complicated with staff that appear to be using excuses before you have even got to what's wrong.
I may start by saying that I've had great experiences with AA breakdown cover so I went ahead with their AA Warranty for the car I bought from Car Giant who suggested that I get the cover. However, I would say that if I could turn back time I would gladly refuse to even touch AA Warranty barge pole. They have put me through sooo much stress and frustration that I've had a week long sleepless nights. See story below. It all started off with loss of power in my BMW 530d. I took it to my regular garage who suggested that the glow plugs didn't fire due to breakdown of the control unit. Due to that issue the engine hasn't regenerated as it should 300 miles or so and the DPF has clogged up. AA refused to pay for the glow plugs as they consider them to a serviceable part even though the car manufacturer BMW doesn't class them as a serviceable item unlike a spark plug but would pay for the control unit. As I had my doubt I took it to Halfords for a double check on recommendations of the novice customer service agent at AA. At Halfords they couldn't figure out what the problem was so asked me to take it to the dealer. I thought maybe another garage be able to check as the dealer is quite expensive. Took it to another local garage who also suggested that I take it to the dealer. At the BMW dealer service centre they said the inlet manifold has broken down due to engine non regeneration and consequencial carbon build up. The regeneration hasn't taken place due to the breakdown of the control unit. The manifold now all clogged up and broken down was considered to be wear and tear by AA agent who refused to accept the dealers findings and decided to reject the claim due to carbon build up and calling it wear and tear. I clearly asked dealer mechanic if this issue was normal for this car and I quote " this is an abnormal breakdown ". Again the super mechanic refused accept but this time claiming that the build up was of a result age and long time carbon build up which the BMW dealers disagree as they believe that the engine regeneration would clear all that carbon build up on a regular. So now I'm sitting on a £1500 repair cost and with a warranty worthless to every hard earned penny I paid towards it. I have now decided to take it up with the Ombudsman and the fair trade organisation. This company has mentally stressed me, I've had sleepless nights and stress related fits, they're agents who answer calls have no tech experience and they are simply rude. They make you feel as though you're committing a crime asking them to pay for the claim. It's 3.30am and I'm still awake. This is an organisation who will try every trick in the insurance companies books to swiggle out of a claim. The issue is still pending review by the so called complaints team. I am waiting for their letter or as they say, deadlock letter so I can then take them to Ombudsman. My advice, use any other company but this AA or RAC which are underwriting by the same motorways direct company. In my opinion, get your car manufacturers to supply you warranty which will cost you the same or £50-£100 more. I'd say it's worth the extra cost.
Do not get AA warranty (administered by Motorwaydirect) or trust their vehicle inspections. I bought a less than a weak ago and the clutch release bearing is deteriorated. They have rejected the claim as wear and tear and the onus is on me now to pay £600 for a new clutch. Its obvious the AA inspections and warranties are not worth the paper they are written on. Also another technique they use to not pay out is the threat they make before diagnosing the car is that they will bill you for this if the claim is rejected. This make you think whether it is worth taking a claim up with them. They will do everything they can to get out of paying for your claim.These people need to be reported to Office of Fair Trading and Watchdog.A
Disgusted and very angry, i bought my very first hp laptop for business,2015 i paid 600.00 for it from walmart, i had no idea that this laptop put me through hell. The company is very bad. I had to send my laptop away after 8 months.it took the hp people 2 months to fix it. After that 2016 it went out on me again. I call hp customer service, they want me to pay all kind of money to repair it. I refused. To make a long story short please dont buy any laptop from hp i almost had a heart attack i was so angry my blood pressure shot up to 180 over 100 i lost so much money for not having my laptop any more. I had to buy a smart cell phone to run my business now. I hate hp with a passion.
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