Review Time
Disgusted and very angry, i bought my very first hp laptop for business,2015 i paid 600.00 for it from walmart, i had no idea that this laptop put me through hell. The company is very bad. I had to send my laptop away after 8 months.it took the hp people 2 months to fix it. After that 2016 it went out on me again. I call hp customer service, they want me to pay all kind of money to repair it. I refused. To make a long story short please dont buy any laptop from hp i almost had a heart attack i was so angry my blood pressure shot up to 180 over 100 i lost so much money for not having my laptop any more. I had to buy a smart cell phone to run my business now. I hate hp with a passion.
Ordered a laptop of more than 1000 euro's, after 15 days (10 days after the expected delivery date) they emailed me that they can't deliver and if I accepted a laptop with "the same specifications", after looking carefully I found out the specifications weren't the same whatsoever and that the graphicscard was approximately 35% worse. The only other option the service desk offered me was to pay another 400 euros to get a slightly better laptop. After I declined they cancelled my order without my consent. 17 days 1000euros, 26 emails and 6 phonecalls later and I still don't have a laptop or my money. I have filed a formal complaint at the relative Dutch government agency (ACM)
Ordered a laptop of more than 1000 euro's, after 15 days (10 days after the expected delivery date) they emailed me that they can't deliver and if I accepted a laptop with "the same specifications", after looking carefully I found out the specifications weren't the same whatsoever and that the graphicscard was approximately 35% worse. The only other option the service desk offered me was to pay another 400 euros to get a slightly better laptop. After I declined they cancelled my order without my consent. 17 days 1000euros, 26 emails and 6 phonecalls later and I still don't have a laptop or my money. I have filed a formal complaint at the relative Dutch government agency (ACM)
Awful attitude from 'customer services' dept after having to claim on my gap insurance as my car was stolen. I was told an official complaint had been made on my behalf, not surprisingly I did not hear back after that, as the person filing the complaint was the person who I had the issues with! Definitely cannot recommend them as a company for anybody older / less assertive, as even myself as a young PA did not understand the process and the person I was communicating with did not take kindly to questions and clearly had chip on his shoulder. Glad it's all over now!
Won't pay out.Like many companies these days, they will do whatever they can to get your money but will use any tactic they can to avoid paying out.Make sure you check the list of exclusions before you buy. Or better still save your money by not going to them at all.
I'm so sorry I did not check this website before I placed my order. I have never had such a bad service. HP does not respond to email and is almost impossible to reach by phone. And when you finally get a reply they continue making the same mistake. I'm still waiting for my package after 2 wrong deliveries. In fact the delivery never made it because the zipcode was wrong and they fail to correct it, even with all address details the minute after the order was placed were corrected.Bestel niet via HP maar bij één van hun dealers zoals MediaMarkt of BCC. Hier heb ik prima ervaringen. Ben helaas gezwicht voor de 10% lente korting van HP. Is zich tot een ware klucht aan het ontwikkelen met alle frustraties van dien.
I'm so sorry I did not check this website before I placed my order. I have never had such a bad service. HP does not respond to email and is almost impossible to reach by phone. And when you finally get a reply they continue making the same mistake. I'm still waiting for my package after 2 wrong deliveries. In fact the delivery never made it because the zipcode was wrong and they fail to correct it, even with all address details the minute after the order was placed were corrected.Bestel niet via HP maar bij één van hun dealers zoals MediaMarkt of BCC. Hier heb ik prima ervaringen. Ben helaas gezwicht voor de 10% lente korting van HP. Is zich tot een ware klucht aan het ontwikkelen met alle frustraties van dien.
I strongly don't recommend to buy something in this store. I bought printer HP Officejet Pro 6230 ePrinter. It is the worst printer I've ever seen. But it takes me more then 30 days to understand this. I use printer twice per month, and it was dismay for me, when it didn't work correct. I tried to return this printer to store.hp.com, but the answer was they are not able to take returns outside of 30 days. And they suggested me to contact with HP Technical Support. I don't want to contact with technical support, because I am interested to return the goods of improper quality. I wanna have the best quality for my money. I thought buying something on the official site of the big company I protect myself from risk to buy bad goods. Finally, I am very disappointed the work of store.hp.com. Usually it's first time when I have problem with returning. If you are going to buy something, I suggested you to choose another shop, where it'll be easy to make return if needed.
I strongly don't recommend to buy something in this store. I bought printer HP Officejet Pro 6230 ePrinter. It is the worst printer I've ever seen. But it takes me more then 30 days to understand this. I use printer twice per month, and it was dismay for me, when it didn't work correct. I tried to return this printer to store.hp.com, but the answer was they are not able to take returns outside of 30 days. And they suggested me to contact with HP Technical Support. I don't want to contact with technical support, because I am interested to return the goods of improper quality. I wanna have the best quality for my money. I thought buying something on the official site of the big company I protect myself from risk to buy bad goods. Finally, I am very disappointed the work of store.hp.com. Usually it's first time when I have problem with returning. If you are going to buy something, I suggested you to choose another shop, where it'll be easy to make return if needed.
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