Review Time
The worst delivery company I’ve ever dealt with.Whether it’s for delivery or collection, they consistently fail to show up. Instead, the driver enters false information into the system—claims like "customer not home" or "customer is on holiday"—even when that’s clearly untrue.Customer service is useless: they send copy-pasted responses that say nothing meaningful. Once, they claimed no one was present for a scheduled collection. I pointed out that it was my workplace address, which is open 24/7 and monitored by CCTV. No one had come. Only after confronting them with that fact did they finally collect the parcel.This kind of thing has happened countless times.
The waiting time for a replacement water filter for my aquarium is absurd. If the company I bought it from used DPD it would have arrived yesterday but I rang GLS just now and he said it could be Friday - so a 2 say wait or a 5 day wait, I know which I prefer. They're almost as bad as Fastway who don't seem to know anything about the sender the payee or the item and where it is.
The worst delivery company I’ve ever dealt with.Whether it’s for delivery or collection, they consistently fail to show up. Instead, the driver enters false information into the system—claims like "customer not home" or "customer is on holiday"—even when that’s clearly untrue.Customer service is useless: they send copy-pasted responses that say nothing meaningful. Once, they claimed no one was present for a scheduled collection. I pointed out that it was my workplace address, which is open 24/7 and monitored by CCTV. No one had come. Only after confronting them with that fact did they finally collect the parcel.This kind of thing has happened countless times.
The waiting time for a replacement water filter for my aquarium is absurd. If the company I bought it from used DPD it would have arrived yesterday but I rang GLS just now and he said it could be Friday - so a 2 say wait or a 5 day wait, I know which I prefer. They're almost as bad as Fastway who don't seem to know anything about the sender the payee or the item and where it is.
The worst delivery company I’ve ever dealt with.Whether it’s for delivery or collection, they consistently fail to show up. Instead, the driver enters false information into the system—claims like "customer not home" or "customer is on holiday"—even when that’s clearly untrue.Customer service is useless: they send copy-pasted responses that say nothing meaningful. Once, they claimed no one was present for a scheduled collection. I pointed out that it was my workplace address, which is open 24/7 and monitored by CCTV. No one had come. Only after confronting them with that fact did they finally collect the parcel.This kind of thing has happened countless times.
The waiting time for a replacement water filter for my aquarium is absurd. If the company I bought it from used DPD it would have arrived yesterday but I rang GLS just now and he said it could be Friday - so a 2 say wait or a 5 day wait, I know which I prefer. They're almost as bad as Fastway who don't seem to know anything about the sender the payee or the item and where it is.
The worst delivery company I’ve ever dealt with.Whether it’s for delivery or collection, they consistently fail to show up. Instead, the driver enters false information into the system—claims like "customer not home" or "customer is on holiday"—even when that’s clearly untrue.Customer service is useless: they send copy-pasted responses that say nothing meaningful. Once, they claimed no one was present for a scheduled collection. I pointed out that it was my workplace address, which is open 24/7 and monitored by CCTV. No one had come. Only after confronting them with that fact did they finally collect the parcel.This kind of thing has happened countless times.
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