aphw.com

2.5
2.5 Based on 138 reviews

America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.5

/
5

138 Reviews

5 Star
37%
4 Star
1%
3 Star
0%
2 Star
2%
1 Star
60%

All Reviews

Filter Reviews

Review Time

MH57
Reliable home warranty service with clear coverage options.

This home warranty service provides安心感 with clear coverage choices. Claims were processed promptly, and the customer support team was attentive and supportive. A dependable option for homeowners seeking to safeguard their investment without hassle.

5
Date of experience: Jan 04, 2026
This service is very disappointing.

This service is very disappointing. I submitted three claims for different issues in our new home that were covered by the warranty. They provided various subtle reasons to deny each claim. I am frustrated by the rudeness and incompetence of the representatives I dealt with.

1
Date of experience: Dec 04, 2025
Swaine
The representative was very knowledgeable

The representative was very knowledgeable and easy to communicate with.

5
Date of experience: Dec 04, 2025
Alexa Brooks
Impressive expertise

Impressive expertise! You want someone who knows their stuff? It's this representative. I’m even considering purchasing a second warranty because of her exceptional assistance.

5
Date of experience: Dec 04, 2025
RW75
Clear and informative.

The information provided was clear and very informative.

5
Date of experience: Dec 04, 2025
Kunaiman20
The representative provided excellent support

The representative provided excellent support, clearly explaining what was covered and what wasn't.

5
Date of experience: Dec 04, 2025
Albina Long
Friendly and informative experience.

The interaction was both friendly and informative.

5
Date of experience: Dec 04, 2025
Karrie Howard
My policy was clearly explained

My policy was clearly explained, and my questions were addressed. Talking to a live agent instead of an automated system was fantastic. The process was quick and straightforward.

5
Date of experience: Dec 04, 2025
Rhett
This service is extremely frustrating

This service is extremely frustrating. I submitted three claims for distinct issues in our new home that were covered by the warranty. They found various subtle reasons to deny each claim. I'm shocked by the rudeness and lack of competence of every representative I interacted with.

1
Date of experience: Dec 04, 2025
Dawn Smith
Welcoming and informative call

I had a welcoming phone call. In just 20 minutes, the representative understood my home buying experience, provided a concise overview of the services and options for upgrades, and explained how to file future claims effectively. She was outstanding.

5
Date of experience: Dec 04, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed.
    APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care.
    A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through:
    • What’s covered and how the plan works
    • How the contractor-of-choice process operates
    • The steps to file a claim with confidence
    APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible:
    1. Call APHW when a covered item breaks down
    2. Choose and schedule your own licensed contractor
    3. Submit the repair details for reimbursement
    With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
    See more

  • email CustomerCare@APHW.com
  • call 8006485006
  • language https://aphw.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More