Review Time
I reached out regarding my vehicle's gearbox repair and spoke with a technical advisor who thoroughly explained the entire process. The recovery driver picked up my vehicle promptly, and I was kept informed about its progress. I couldn't have asked for better service; the advisor was kind and understanding. I highly recommend this service for guaranteed satisfaction. A big thank you to the team!
Just a note to thank you for the very efficient service I had from you. Jay Shaw arranged my gear box replacement last week. He was very kind, understanding & quick. He kept In touch with me, explained the problem & was completed very quickly & efficiently. I was very happy with the result & would recommend yourservices to others. People like Jay are an asset to your company. Many thanks again.Seta Arrowsmitn(My car is a Nissan Juke)
Firstly the cost! I had a shock when I discovered the gearbox was cracked on my '22 plate car I'd had for 18 months. And the damage had incurred before I took ownership. So had to suck it up and get it fixed. ASR were recommended it to me and they provided a seamless and informative service - pick and collection and all diagnostics were free once I agreed for them to do the work and throughout I was kept informed on process to the repairs and delivery. The cost was reasonable in light of the serious work needed! I cannot recommend them highly enough!
I really wish I’d checked the negative reviews before using ASR Gearbox Repairs. From the start, I feel I was completely misled. Their website and advertising give the impression that they have local garages and provide a straightforward, professional service. In reality, they farm the work out to garages that could be miles away — in my case, my car was taken a long distance without me being told where it was. They charged a high towing fee, and I was shocked at how expensive the repair quote was — almost double what I later found from a reputable local garage. When I said I couldn’t afford it, they offered me just £100 for my car, which is in good body condition with low mileage. That made me feel taken advantage of. When I decided not to go ahead with the very high quote or sell them my car, I asked where my car was so that I could arrange for it to be collected. However, they wouldn’t tell me where it was until I paid them — it honestly felt like my car was being held to ransom. They then emailed to say that if I didn’t pay that same day, they would start charging me for storage fees. However, when my recovery driver arrived to collect the car, it wasn’t even in a garage — it was parked on a public side street. They were threatening to charge me to “store” my own car on a public road, which is blatantly dishonest. I later discovered that the garage they used was miles away and had no real connection to ASR (other than one they obviously give work to). To save money, I arranged my own recovery and repairs elsewhere, which ended up costing almost half as much as ASR’s quote. The entire experience left me feeling deceived, stressed, and out of pocket. If I’d known how they operate, I would never have handed over my car. My advice is to avoid ASR Gearbox Repairs completely and go directly to a genuine local garage and towing company. It could save you thousands of pounds and a great deal of frustration.
Honestly have to say probably some of the best customer service I've ever received. Incredibly fast. Bearing in mind it was such a big job and professionally done. Vehicle collected and dropped back with no problems whatsoever. Can't thank you enough and amazingly priced.
Really appreciated the full disclosure of information provided when fixing my Fiat 500L. All the information was given clearly and easy to understand. I knew the parts and labour. I was provided full details of what the problem with my car. I appreciated the customer service and the updates given. My car needed extensive repairs and this was done a really good time. I’m really happy with the overall result and the straightforward process.
The Technical Adviser, Jay, was extremely helpful throughout the entire process. This repair had been ongoing for four months with a different centre, but from the very first call, Jay was reassuring and confident that the issue could be resolved. He clearly explained each step required for the fix, and his communication from start to finish was prompt and efficient. The repair was completed in under a week, and my car was conveniently delivered to my workplace. I am highly satisfied with the service and would strongly recommend Jay and the team.
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