audiotrader.co.uk

4.8
4.8 Based on 21 reviews

We're more than just an online store; we're a passionate community of musicians and music enthusiasts dedicated to connecting people with the instruments and equipment that inspire them. We're expert sellers of guitars, bass guitars, keyboards, pedals, a...

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Average Rating

4.8

/
5

21 Reviews

5 Star
95%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Regina Walker
A hassle-free experience

A hassle-free experience. I received a fair offer, and after accepting, the service organized the pickup of my guitar the next day. It was shipped with 24-hour delivery, and I got my payment immediately upon its arrival. It's great to find a seller who understands the importance of prompt payments, especially compared to other platforms where I’ve waited over two weeks.

5
Date of experience: Dec 18, 2025
Ernest Powell
Excellent service

Excellent service from start to finish, very prompt in processing the sale and payment. Thank you! 🤩

5
Date of experience: Dec 16, 2025
chadol1
A flawless experience

A flawless experience. I was offered a reasonable price, and once I agreed, the service arranged for my guitar to be collected the very next day. It was dispatched with 24-hour delivery, and I received my payment as soon as it arrived. It's refreshing to find a seller who values quick payment, especially compared to other platforms where I've waited over two weeks.

5
Date of experience: Dec 15, 2025
Coloman Brown
Disappointing purchase experience

I purchased a guitar from the online shop (delivered 9 Dec 2025). The guitar appears to be child-sized, which was not indicated in the product description. I reached out on 11 Dec 2025 to request a cancellation and a full refund, along with a return label. They replied stating I would be charged for return postage and then ceased communication. This is frustrating as their Refund Policy claims they will provide a return shipping label if a return is accepted. Their policy also instructs customers to contact them immediately if the wrong item is received, but that did not happen. The policies are also confusing for UK customers: the Refund Policy states the “European Union 14-day cooling-off period” applies only to goods shipped into the EU, but UK online buyers have a statutory 14-day cancellation right from delivery under the Consumer Contracts Regulations. This right exists irrespective of the retailer’s policy, and the wording may discourage UK buyers from asserting their rights. Lastly, the Terms of Service include vague statements about accuracy and risk, but UK consumer law mandates that goods must match their descriptions. Overall, unclear policy language, poor follow-up communication, and a complicated returns process despite their stated policy mean I won't use their service again.

1
Date of experience: Dec 11, 2025
John59
Easy form submission

Easy form submission, and payment was processed within two days of the item being picked up, although the delivery person was surprised by the size of the box.

5
Date of experience: Nov 27, 2025
Cindy Harris
Consistently reliable service

I've ordered three times from this service now, and there have been no issues at all. Excellent service, and I will definitely order again without hesitation!

5
Date of experience: Nov 26, 2025
Marina Powell
Great quality for the price

Great quality for the price, and delivery was quick. I would highly recommend this service.

5
Date of experience: Nov 25, 2025
AS43
Excellent product experience

I waited a month to share this. The product was exactly as described. I've used it daily for a month now. It arrived on time and was well packaged. Buying used items can be risky, but I would confidently purchase from this seller again. A fantastic product at what I consider a very fair price. My next upgrade will be speakers, and this seller will be my first choice.

5
Date of experience: Nov 25, 2025
Alec
Impressive service

Impressive service with fast delivery and a quality product!

5
Date of experience: Nov 25, 2025
Osbert Foster
Exceptional customer care

Exceptional customer care, they arranged a courier for my guitar, offered a fair price, and fulfilled everything as promised. Overall, a wonderful experience; I would use their service again and recommend them.

5
Date of experience: Nov 22, 2025

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Business Details

  • We're more than just an online store; we're a passionate community of musicians and music enthusiasts dedicated to connecting people with the instruments and equipment that inspire them.

    We're expert sellers of guitars, bass guitars, keyboards, pedals, amps and much more!

    Whether you're looking to buy an instrument or discover your next musical companion, Audio Trader is here to make it happen. We invite you to explore our store and experience the joy of music in a whole new way.

    If you have any questions, don't hesitate to reach out. Our team is always here to assist youSee more

  • language https://www.audiotrader.co.uk

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