autoreform

4.9
4.9 Based on 180 reviews

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Average Rating

4.9

/
5

180 Reviews

5 Star
93%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
2%

Filtered Reviews

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Review Time

Vivian Parker
Citizens has been there!

Citizens has been there for my wife and I every single time we have needed them, and I couldn't be more grateful for their professionalism, quick response time, and compassionate help in our times of need. From customer service over the phone to sending an adjuster out to our home, they've always done whatever was necessary.

5
Date of experience: Jul 29, 2024
Marta Butler
Rear bumper dented while parked

We had a rear bumper dented and fascia paint scraped by a car while we were parked. I filed the claim online and took my car to the Gerber shop I selected from the Citizen website. The quote took less than 15 minutes to complete (including a secondary quote for the same car). Once I understood the Citizen process, it seems very understandable and manageable. We've had Gerber do work on another one of our cars. The repairs are undetectable after 10 years and 90,000 miles.

5
Date of experience: Jul 23, 2024
Amina Chase
Great

Good service

5
Date of experience: Jul 19, 2024
Warren
Windshield replacement

My daughter needed to have her windshield replaced. It was a very easy process for her to get done.

5
Date of experience: Jul 17, 2024
cubie0262
tom storm insurance agency

our insurance agency, tom storm agency is terrific regarding service and follow-up

5
Date of experience: Jul 09, 2024
Marcia Long
Citizens Insurnace has been AWESOME for…

Citizens Insurnace has been AWESOME for me. Always great rates and great service.

5
Date of experience: Jul 08, 2024
Rodger Wright
Great customer service

Great customer service. Employees are helpful and provide useful information.

5
Date of experience: Jun 30, 2024
Carolyn
Citizens is a great company

Citizens is a great, upstanding company that I highly recommend.

4
Date of experience: Jun 29, 2024
Art
Top Notch Service

I have my home and auto policies with Citizens and I couldn't be happier with their customer service and with the company. I have had to file a claim for my home and auto in the last 2 years and the process was easy and painless. They were there to help me every step of the way.

5
Date of experience: Jun 25, 2024
Otis
Rene and Company @ West Agency in Three…

Rene and Company @ West Agency in Three Rivers Michigan are awesome. They take care of all our business insurance needs with great care & professionalism!

5
Date of experience: Jun 24, 2024

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