Review Time
We have had Citizen’s insurance for 10 years for Auto, home, and watercraft. While dealing with an auto claim our adjuster Tammy Bailey was absolutely horrible, rude and terrible customer skills. At one point we had to tell her to be quiet stop talking over us and to have an adult conversation. Either Tammy hates her job or needs some customer service training. We will be switching insurance companies and not renewing our policies.
I used CITIZENS and PROGRESSIVE for over 10 years as a senior citizen and just discovered they have been grossly ripping me off for over a decade!! I don’t know how they can look in the mirror at night knowing that you can go to AARP for 75% off of what they charge. They don’t deserve 1* and didn’t even try to keep me from leaving as I am a member in good standing! Would never recommend them to any friends or family. 1* review
Our insurance agent has been extremely helpful and responsive. As our teen has transitioned to adulthood, they were great with insurance coverage on the new driver, then his renter's insurance, and now transitioning toward him paying his portion and eventually having his own coverage. They have been extremely kind with him as he's been learning the basics of coverage, and I truly appreciate their patience. On a broader level, I also deeply respect their commitment to the community and involvement in organizations devoted to making it a better place.
VERY PLEASEDBeen with your company many years..You work with me if there's something I'm concerned about and getting a price I'm comfortable with..But I still think companies need to help Seniors more..don't drive as much now n pay should customized for..Still very pleased tho...
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