Review Time
I trusted Avon products for years then new ownership destroyed the one thing I loved for hand cream. They destroyed ot first with a very horrible smell then they took it off the market. That’s it for me. I don’t use their makeup or colognes and certainly not the clothes or jewelry so I will not darken the website any longer. I tried the new lotions and they were not good. None of them.
I've been a customer for decades and a rep for a while. The company was bought out by LG H&H back in 2020. The business model changed and prices went up. I ordered two dresses that were final sales. Support didn't tell me I couldn't return them. I found out after I placed the order. In the past, your rep would take care of this. Now, with the automated system you can't.
bought a cream from the Avon brand (the phytoceramides one) and had a very nasty rash and irritation. Te label said it is dermatologically tested. I don't think it was tested for all types of skin. I do not recommend their cream.
Worse time dealing with this company. Placed an order (and charged my account) one moth ago and no product. UPS Tracking just keeps advancing another day. Called customer service after waiting for 1 hour on the phone and told I couldn’t get a refund for another week. Week has gone by and now I have to call and wait up to 1 he 45 mins! Who has that kind of time. I emailed and just getting a return email product is on the way! Never Again!!!
If I could give it 0 stars I would. My order has been placed for 2 weeks now and so far I've gotten two delay delivery notifications. When I spoke with customer service, they said it was due to them upgrading their warehouse but had no other information. I asked to speak with a manager and he wasn't of any help either. They don't let you cancel your order, even though it hasn't yet reached the UPS sending center they're horrible company with horrible customer service. I would not waste one cent on this company!
I had a parcel that was supposed to have been delivered to my friend,however it was delivered to the nect street and they are saying they never got it.so evri have basically called me a lier as there courier wastracked "in the area".now avon is not answering,phone,messenger,whatsapp.im so angry.
ordered product. didnt ship. it said it shipped - STILL in warehouse. label has been created. im out of product. called customer service. its an upgrade. i wanted to cancel they wouldnt let me cancel. i am out 40 and no product. if they had told me before i ordered i would have gone to walgreens. NEVER AGAIN!
There is an issue with my package UPS is stating there was incomplete/missing shipping information on my package so it will be returned to AVON. I reached out to see why and what can be done about it. Mike's answers were short, rude and condescending. I explained what UPS said and asked if there was a contact I could speak with and their response was "Sure, you can contact UPS." I have worked customer service, as well as trained staff in customer service (DSM for over a decade) They either need extra training in how to speak to customers or they need to find a new job that does not have direct contact with people.
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