Review Time
I was prompted by Axisbiotix to leave a Trustpilot review about my experience but before leaving 1 star I shared my experience with info-at-axisbiotix.com to see if they would offer any reason not to. That was on January 31 and we have recieved nothing but a Support Request received automated response. So here is my 1 star review and my experience was as follows:On January 20 I reached out through the contact form because we had a standing scheduled subscription delivered to our mailbox monthly but received an email in September about subscriptions being paused until October due to tariffs. The message said we didn't need to do anything but it also offered no timeline for resuming. We have had no supply since August.On January 22 In response to the message I sent through the contact form I received an email reply from info-at-axisbiotix.com that said "I can confirm that we are now shipping orders to the US. If you would like to create a new subscription."To a customer that has been paying for an annual subscription at a price that is barely sustainable, I find this to be poor communication and service. But I initiated the monthly delivery again, despite reservations.Then, to make matters worse, on January 29 I received an email at 2:28pm that said "An attempt was made to deliver your parcel LA077663709GB from Startup Logistics. There didn't seem to be anyone in. *Please check the card that was left to confirm the collection/redelivery process for your parcel." Other than running to the store between 10-11am I was at my desk the whole day not 10 feet from the door that would have been knocked on had they actually knocked. And my wife was here all day. There was no attempt to deliver, and no card was left at my door, nor was there any reason not to leave it the delivery in the mailbox as has been done for the past year. We don't even know if this probiotic helps since we are also using other medications and haven't had any since August with no noticeable impact, I'm on the fence over discontinuing given the current struggle acquiring it.Sincerely,Ken HopsonUPDATE February 16 - After a few more emails back and forth with AxisBiotix, I now have an apology, an explanation of a technical issue and a refund of 20%. I'm bumping my 1 star review up to 3 for their customer service efforts.
My experience with this product is absolutely excellent. I reviewed it after waiting more than 8 months because I needed to be sure it worked. It has become my morning essence, never again, without sin, so I can't add photos. Thank you so much.
I've been taking Axis Biotics for almost a year now and while it seems to help settle down my intestines (like other probiotics do), I have seen no significant improvements of my skin. My lifestyle is unchanged. I am not eating less healthy, drink more alcohol or sleep less than before.
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