banquetrecords.com

1.4
1.4 Based on 21 reviews

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Average Rating

1.4

/
5

21 Reviews

5 Star
0%
4 Star
4%
3 Star
9%
2 Star
13%
1 Star
74%

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SCAM!! DO NOT WASTE YOUR MONEY OR YOUR TIME! I made order in November and was reassured loads of tim

SCAM!! DO NOT WASTE YOUR MONEY OR YOUR TIME! I made order in November and was reassured loads of times that my order is on its way etc but it’s blatant lies, I’d avoid this company at all costs unless you like having to chase for a refund or to resolve the problem! AVOID!

1
Date of experience: Feb 18, 2026
Helene
Disappointing First Purchase Experience

This was my first experience with the platform and I am quite disappointed. I ordered several items, one of which (a music CD) arrived with a significant crack on the front of the case. Additionally, I ordered another CD that was supposed to come with a signed card, but it arrived without the card! This is really upsetting, especially since I paid for three delivery fees to have them shipped to my country, and returning or receiving a replacement would be costly. The shipping fees alone exceed the cost of the items.

2
Date of experience: Jan 03, 2026
Eddie W.
Concerns About Stock Transparency During Sales

It appears that the company may not be truthful about their inventory for the Black Friday 2025 sales. I experienced significant delays in the dispatch of my order, which they had no issue accepting right at the designated online ordering time. After waiting about five days, I reached out to inquire about the delay and received a standard reply citing staff overload, suggesting I should expect a longer wait for shipment. Eventually, after a few weeks, I did receive the record, which is a relief. However, due to this experience, I am hesitant to consider using the company again because of their lack of transparency.

3
Date of experience: Dec 16, 2025
domino434
Positive experience overall

I had a surprisingly positive experience despite some of the negative reviews here. The item matched the description and was delivered around the expected time. I received good communication when I reached out to check on the status of my order.

4
Date of experience: Dec 16, 2025
Edison Brooks
Mixed feelings about the service

It seems that the company may not be entirely truthful regarding their stock for the Black Friday 2025 sales. I faced considerable delays in dispatching my order, which they had no issue accepting right at the designated online ordering time. After about five days of waiting, I contacted them to ask about the delay and received a generic response about staff being overwhelmed, implying I should expect a longer wait for shipment. Eventually, after a few weeks, I received the record, which was a relief. However, this experience makes me cautious about using the company again due to their lack of transparency.

3
Date of experience: Dec 16, 2025
Vicary Walker
Personalized CD order issues

I ordered a personalized CD with a special message and was completely overlooked, while many others seem to have received their messages online.

1
Date of experience: Dec 15, 2025
Chip Patterson
Frustrating experience with tracking

This company is quite frustrating. I paid for an item after its release on November 21st, and now, on December 12th, I still have not received it. When I inquired, I was informed that because I didn't pay for tracking, the item was lost in the mail. I ordered a signed item and doubt I'll receive a refund either. I recommend avoiding this company.

1
Date of experience: Dec 12, 2025
Terrible customer service

I placed an order on November 11th and have had a hard time making contact. Calling the shop led to rude responses, and I was ultimately told the items were out of stock. I altered my order but am still waiting for delivery. I've now received an email blaming the postal service and was told to reach out again if my order doesn’t arrive. The customer service has been utterly disappointing.

1
Date of experience: Dec 08, 2025
Karin P.
Never received my order

I ordered a personalized item a month ago and have sent several emails and messages with no replies. This was meant to be a special gift for my granddaughter, and I'm quite frustrated.

1
Date of experience: Dec 06, 2025
KB77
Long wait for order response

I placed an order of over £60 and am still waiting for a response to my emails. It is now December 6th, and I feel disappointed as I used to enjoy shopping here.

1
Date of experience: Dec 06, 2025

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