Review Time
Avoid this service! They promote a 30-day return policy but obscure important details, leading to incomplete refunds. It seems prescription glasses are non-returnable, even though they mention it in various places; they cleverly conceal these details along with the complete terms and conditions. Very deceptive and untrustworthy...
Purchased glasses without a prescription and received ones with a prescription instead. This can happen. The return process wasn't very clear, but it was satisfactorily resolved through quick and accurate email communication. So, reaching out definitely helped.
Exceptional experience. Delivery was quick, and the customer support was very helpful and responsive. The sunglasses are perfect, lightweight, and beautifully designed. This is my second pair—I lost the first one, but I loved them so much that I had to get the same ones again. Highly recommend!
This is my third (or fourth!) pair of glasses. I made a classic Black Friday mistake by rushing my order and forgetting to apply the discount. However, a quick email to the support team resolved everything. While I love the glasses, the customer support (especially from the representative!) is even better. Would recommend!
Steer clear! They advertise a 30-day return policy but hide crucial details, resulting in partial refunds. It seems prescription glasses can't be returned, despite their claims; they cleverly mask this information along with the full terms and conditions. Very shady and dishonest...
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