Review Time
Unprofessional & not trustworthy are the first two words that come to mind for my overall experience. Initially, I was impressed by the sales associate I worked with. As a business owner seeking a business valuation, she was attentive, knowledgeable and professional.
After the initial contact, she handed me off to another salesman. He was the opposite; I received his out of office auto-message more often than any good information. He basically collected my $500 per month, gave me tasks to do and left me feeling as if my company was never even available for buyers to view.
When I paused my service, he overlooked the request, billed me and wrote me stating, "No problem and apologies for the confusion. I've paused your listing and when you return, we'll prorate the next bill so you won't be charged."
I recognized I wouldn't be returning to Baton anytime soon with the current market so I requested a refund, here's his newest response, "… As a reminder and per our contract, retainers are non-refundable, as they cover the work completed on your behalf — preparing your listing and data room, conducting outreach, and engaging with potential buyers. Had a sale occurred, the retainer would have been credited back through the 6% success fee.”
This retainer was billed in error because he forgot to pause the service. This should not have been charged so “refunding a retainer” doesn’t fall in this category. Long story short, he/they fleeced me and my co.
This company was zero help to me and my business. They took more than $2,000 to do nothing. Save your money and time, look elsewhere for a company with integrity and concern, Baton Market is not it.
We had an excellent experience collaborating with our representative. The entire process was managed with professionalism, featuring clear communication, timely follow-ups, and strong support from the beginning to the end. The due diligence tracker provided was comprehensive and incredibly useful, and the representative’s consistent follow-up throughout the process made a significant impact. The weekly status meetings were particularly beneficial in keeping everything organized, addressing questions quickly, and instilling confidence at every stage of the transaction. We truly value the support and would highly recommend working with this representative to other small business owners seeking a trustworthy and experienced partner.
I think your staff is amazing!! Wonderful team. I just don’t feel like I’m getting any interest and was hoping for more. When I signed, it seemed like it would be marketed very well and that they had over 400 matches to possible buyers. I’ve gotten 0. I did bring in one from a social media post I did. Just think your company may have oversold the potential interest and not feeling like it is worth the value unfortunately
Working with Reid from Baton Market was truly one of the best decisions we made throughout our business sale. He was knowledgeable, reassuring, and incredibly supportive from start to finish. There were plenty of ups and downs along the way, but Reid had our backs through every single one of them. His calm confidence and steady guidance made an otherwise stressful process feel manageable and even exciting at times.Reid’s expertise, paired with the professionalism and resources of Baton Market, gave us complete confidence that we were in the best hands possible. He took the time to explain every detail, advocate for our best interests, and make sure we always felt informed and protected.We can’t thank Reid and the Baton Market team enough for their dedication, patience, and genuine care. If you’re considering selling your business, we wholeheartedly recommend working with Reid and Baton Market, they’re the real deal.
Baton is continuously sending out spam e-mails that violate the FCC's CAN-SPAM Act. There is no opt out link or instructions on how to opt out, the e-mail does not identify itself as an ad, and it does not tell recipients where the business is located. The fact that Baton engages in marketing practices that violate CAN-SPAM is an indicator of how they do business and it's not a good one.
I worked with Baton to sell one of my businesses, and it was an incredible experience. They have a dedicated team that will work tirelessly to help you, and if you're as lucky as me, you'll have the opportunity to work with Fahad.I can't recommend their platform enough, and I've already signed up to sell another business through Baton.
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We founded Baton to give every small business owner—and future owner—the insight they need to plan their next big move. We’re working to make small business ownership attainable for everyone. And that starts with universal access to reliable data and trusted expertise.
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