Review Time
I hadn't had a PayActiv account in about 5 years, I was trying to reactivate my old account for my new employer but it wasn't working. I contacted support via email and support instructed me to call customer service. I did and Jared Lee is the service agent that assisted me. Jared was absolutely fabulous! He was very patient and stayed on the line with me to ensure that my new account was up and ready to go. So I had a great experience and my issue was resolved quickly and professionally. Thank you Jared Lee!
So I was having a hard time, the app went down and me and my family depended on it, especially on our off, Pay weeks – – I went through several employees but somehow got disconnected from all of them, but they were not helping. AARON T was the person that I got last and without any hesitation, he fixed my problem in less than five minutes where the others just dragged on and on asking me question after question.. whoever this guy’s boss is let me tell you, he needs a promotion because he is excellent. He is an angel, and he talked to me like I was a human being and was so helpful. He literally changed my life today, so for anyone out there doubting … yes, there are good people in the world and Aaron T is one of those who works with Payactiv!
-happy and loyal customer for 2 years now.
I would like to thank the representative for her kindness and the outstanding service she provided. The quick transfer of my funds to my card was impressive. I also appreciate the company for maintaining such high service standards.
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Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB.
In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.See more
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