Review Time
I received coffee beans that were not roasted on or after the date I placed my order. I wrote to Beanz and they offered to replace them free of charge. That's great service! I look forward to receiving my replacement coffee beans soon.
Quick response. Great communication and desire to resolve any issues that transpire. (have only encountered one in a year of being a customer) Great customer service is a rare find.....and is much appreciated when you feel like you are the only person they are dealing with.
I experienced a delay with my delivery, and the team acknowledged there was an issue at the roasters. I was quite frustrated as I had run out of coffee. However, the team kindly sent me a complimentary bag of coffee to tide me over until my order arrived. Overall, a very satisfied customer. Great job!
I opted for this subscription as I'm still exploring different roasts and types of beans. Unfortunately, the first two bags I received in October 2025 were expired! These were chosen for me, and I didn’t know I could select my own. I answered three questions and trusted the service to send something enjoyable. Thankfully, they were expired because the espresso I made tasted terrible. I’m surprised a well-known brand partners with this service. The questions asked didn’t help gauge my preferences; they should ask about roast levels instead. Additionally, after spending a significant amount on an espresso machine, the tutorials recommend using beans with a roast date. My bags not only lacked a roast date but were also expired! I wouldn’t expect to pay for a subscription that sends a $20 bag of beans without a roast date. While customer service was helpful in replacing the bags, I lack confidence in the quality from this service and their overall operation. It’s disappointing, as the coffee bean subscription market is competitive, and this service missed the mark significantly. If I want beans with an expiration date, I can easily find them elsewhere. Sadly, this service will not receive my business again; I will choose another subscription instead.
As a long-time subscriber, I’ve always valued the convenience and quality. However, my recent experiences have been disappointing. Customer service response times have slowed, and resolutions haven’t met expectations. After several issues and delays, I’m feeling frustrated and starting to doubt the service I once relied on. I hope for improvements soon.
I tried this subscription while figuring out my preferred roasts. Unfortunately, the first two bags I received in October 2025 were expired! These were selected for me, and I didn’t realize I could choose. I answered three questions and trusted the service to send something good. I’m glad they were expired because the espresso I made was terrible. The questions asked didn’t help me find what I like; they should ask about roast levels instead. After spending a significant amount on an espresso machine, the tutorials suggest using beans with a roast date. My bags had no roast date and were expired! I wouldn’t expect to pay for a subscription sending outdated beans. While customer support replaced the bags, I lack faith in the quality from this service. It's unfortunate, as the coffee subscription market is competitive, and this service missed the mark. I can get expired beans anywhere; sadly, I won’t be continuing with this service.
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beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription.
Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.See more
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