Review Time
I made a reservation for a guest house through a booking platform and received a notification that due to operational reasons, the property was no longer available for my chosen dates. They also mentioned a minimum stay requirement of two nights, leading to the cancellation of my booking. It seems they have taken over the management of the property. When I inquired via the provided email, I received an automated response indicating that the address was no longer in use, meaning my request would not be processed. I will certainly avoid this type of accommodation in the future.
I had booked a guest house for one night, but received an email stating that due to operational issues, the property was unavailable for my selected dates. They also mentioned a minimum stay requirement of two nights and canceled my reservation. It seems they have taken over the management of the property I booked. When I tried to reach out to the provided email for more information, I received an automated reply indicating that the email address is no longer in use, meaning my request would not be addressed. I will definitely steer clear of this type of accommodation in the future.
I booked through a booking platform and was informed about possible optional charges. After the cancellation period, I received a bill for an amount similar to my original booking, stating it was a second payment required. Both the platform and the service provider rely on automated responses for inquiries, which has left me without any resolution. Given this poor experience, I would not use either service again. Despite a comment below my review about addressing the issue, I have yet to hear back from the company, which seems more focused on its image than on providing decent service.
I booked a stay at a hotel managed by them and encountered multiple issues during my five-night stay. I had no hot water for three days and my room was never serviced. Basic supplies like toilet paper and coffee pods were not restocked. The carpet was dirty, and the customer service was non-existent; I couldn't reach anyone by text or call. The balcony's flooring was in poor condition, and I struggled to open the balcony door. Additionally, there were persistent noises from a club downstairs, and the ceiling showed signs of dampness. Overall, it was a terrible experience.
I urge you to steer clear of this company. I've traveled extensively for both work and leisure, but I've never faced such an absurd situation. Upon arriving at a property with known heating issues during cold weather, they attempted to charge us extra for bed linens and towels, demanding cash payments that weren't disclosed in the booking. The customer service was laughable.
The listings on the platform include hidden fees that they try to impose after the cancellation window closes. The information is intentionally vague and contradictory regarding optional costs, which turn out to be mandatory for entry. This goes against platform policy, and after involving support, they had to cancel our booking.
I had my accommodation canceled just 24 hours before my arrival, citing a technical issue. I have email correspondence from them indicating my booking was confirmed. This company has terrible customer service, and I believe they should be removed from the platform for their actions.
I fully paid for a property through a booking platform only to be hit with over 300 Euros in additional charges they claim were necessary for my booking to be honored. They even created fake invoices during an investigation into the situation. This is a clear case of fraud, and I question why the platform continues to list their properties. I attempted payment through a secure method, but their system blocked it for unknown reasons. I've received nothing but automated replies from customer service.
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