Name: beryl.cc
Telephone: +4402030035044
Rating: 3.2

skippymillward Guest

Absolutely piss poor, you can spend 15 minutes unsuccessfully trying to get one to unlock with no jo

Absolutely piss poor, you can spend 15 minutes unsuccessfully trying to get one to unlock with no joy, then when one finally does decide to unlock it is completely unrideable due to the terrible upkeep.
Trust me just get a bus or an uber

Date of experience: Feb 10, 2026

Swaine Morris Guest

2 months ago

Subpar bike quality in Plymouth compared to London

Compared to the bikes I used in another city, the ones here are quite inferior. They have various issues like rusty chains, brakes that don't work, and cracked seats. Some bikes won’t unlock, while others have motors that fail unexpectedly. I'm very dissatisfied; using a rideshare service is cheaper and more convenient.

Date of experience: Dec 21, 2025

barbar2606 Guest

2 months ago

Disappointing experience with the bikes in Plymouth

In comparison to the bikes I used in another city, the ones here are quite poor. They have issues like rusted chains, brakes that don't release, and damaged seats. Some bikes fail to unlock, while others have motors that stop working without warning. I'm very let down; opting for a rideshare is more affordable and simpler.

Date of experience: Dec 19, 2025

Lyndsay Wilson Guest

2 months ago

Beryl Bikes are a fantastic alternative to buses!

It’s wonderful to be able to walk and grab a Beryl Bike to cycle around the area. Much more enjoyable than waiting for a bus.

Date of experience: Dec 16, 2025

Stephanie Powell Guest

2 months ago

Incredible support from Sherry

Sherry was extremely supportive and took the time to understand my situation, ensuring the best resolution. Outstanding customer support.

Date of experience: Dec 16, 2025

Katie M. Guest

2 months ago

Excellent service from a polite representative

My experience was fantastic because the customer service representative was helpful, efficient, informative, and courteous. We addressed a concern regarding a charge after my rented bike was marked as left unlocked, and the issue was quickly resolved with a brief explanation. Thank you for the prompt and effective assistance!

Date of experience: Dec 16, 2025

Wasqua57 Guest

2 months ago

Sherry was amazing and really assisted me!

Sherry was outstanding and provided me with great help!

Date of experience: Dec 14, 2025

Wells Butler Guest

2 months ago

Locking mechanism issues with the bikes

The locking mechanism on the bikes is faulty and does not function, and they are aware of this problem. They then impose a £10 fee for an unlocked vehicle. Feels like a scam.

Date of experience: Dec 08, 2025

Madelaine Guest

2 months ago

Patricia provided exceptional assistance

Patricia was very helpful and quick to respond. She truly made my day!

Date of experience: Dec 08, 2025

Yohann05190 Guest

2 months ago

Convenient bike usage

It was a great experience. I traveled to another city for a football match and was able to move easily across town. I even met up with friends for a quick drink well before the game started. The price was reasonable too, comparable to a bus ticket but offered much more flexibility.