Review Time
This service is extremely poor, imposing a 50% cancellation fee and only providing terms and conditions after the fact. They claim to use a reputable car rental company for their fleet, which is misleading. I strongly recommend avoiding them. Be cautious, as they charge a 50% fee for cancellations within 48 hours, with no refunds for last-minute cancellations. Even for cancellations made more than five days in advance, there’s still a 20% fee. It’s far better to go directly to the car rental agency instead of dealing with this unreliable middleman.
The service is terrible, imposing a hefty 50% cancellation fee and sharing terms and conditions only after payment. They claim to use a major rental company for their fleet, which feels like a scam. I strongly advise against using them. Be wary of the 50% fee for cancellations within 48 hours, with no refunds for last-minute cancellations. Even if you cancel more than five days in advance, there's still a 20% charge. It's far better to contact the car rental agency directly rather than dealing with this unreliable middleman.
I needed a vehicle to help my son pick up a large mirror from a home store, measuring 2 meters wide. I spoke with a sales advisor who listened to my needs and recommended various van options. The closest available vehicle was arranged quickly and efficiently. This service provides outstanding customer support, expertise, and a hassle-free solution, which I highly recommend.
This company is frustrating. They advertise low prices but require full payment upfront, then later claim they can't find a vehicle at that price nearby. Instead, they offer a more expensive option. When I asked about honoring the original price, they explained that they don't actually have vehicles but just search for deals. Getting a refund was almost too easy, suggesting they do it often. Overall, a complete waste of my time.
I planned a trip to Sydney and needed a 12-seater bus during the holiday season. After searching online without success, I reached out to this service. The representative was fantastic in finding a suitable vehicle quickly. He answered all my questions patiently, making the process much less stressful for me. When I arrived in Sydney, the bus was ready and performed excellently for the two weeks I needed it. I will definitely use this service again in the future, especially if I can work with such a helpful representative.
I was stressed trying to find a 25-seater bus for a community trip. After searching for weeks, I decided to contact this service. The representative was proactive and quickly informed me about the availability. Although we couldn't secure a bus, the effort and customer service were commendable. I would certainly recommend this representative for their high level of service and look forward to using this service again in the future. Thank you for your support!
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Low Cost Self-Drive, We are Australia's market leaders in Bus, Ute , Van and Truck rental with over 300+ locations across Australia. With over 10 years of experience in the industry, you can be sure that not matter what vehicle you are looking for in Sydney, Melbourne, Adelaide, Brisbane, Gold Coast, or indeed Australia wide, Low Cost Self-Drive will not be beaten on price or service.See more
