Review Time
I've been with Best invest for over 10 years and initially I found customer service to be very helpful. So helpful that they would even add shares I was interested in on to their portfolio. Sadly the service has deteriorated over the years and has gone down even further since the takeover. I would say for a new investor they still provide excellent education services. However, the cost of an ISA and a SIPP in monthly costs has become unsustainable for me and I'm moving my investments and those of my partners to Interactive Investor saving me £180 per month.
As an investor who is definitely still learning it’s really useful to talk to someone knowledgeable and to be able to float different scenarios and options. Sam is very patient and able to communicate complex issues coherently. Being a bit pedantic I am not sure that coaching is the correct term for this service. It is more expert than facilitative but that is probably what most people want. There is no particular pressure to take action as there would be with conventional coaching but I also appreciated that there is no high pressure selling. In addition I valued how quickly and easily I could talk to a coach.
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