Review Time
The calls and rates are not worth the ease of use. I submitted a soft check application to check rates, I agreed to be called or texted, but this is like stalker level spam. If you don't answer the phone they will call 3-4 more times back to back. This is hard at work. They will call or text over and over. When I finally picked up the representative got very rude and said he was allowed to call me as much as he wanted because I consented. I said I didnt consent to being called 4-6 times back to back and he asked if this is my first time getting a mortgage (it's not), implying that this was somehow my fault or normal (it's not). Their website is great, but their rates are never better than a standard lender and call tactics are incredibly annoying. You can get a better rate with a less pushy salesperson, trust me.
While working on the application, they started sending messages and calling. I decided not to work with a pushy company like this. Now day 4 and i am still receiving multiple calls a day from them from different numbers. They are acting like spam telemarketer not looking like a trust worthy to work with.
JJ has been great. He does a great job explaining the options and helping understand which option is the best. He also is very understanding of our situation and seems only to want to do what's best for us. He also is very easy to talk to. Extremely great service for JJ
I was particularly impressed with the creativity Jamil used to demonstrate income that I had that the underwriters could accept. Other lenders did not take the time to do the proper evaluation of my finances and would not work with me to evaluate my finances and ability to pay. Better was able to process my application and fulfill my HELOC needs in just 17 days from start to finish.
So many things went wrong. You guys messed up, your title company messed up, and their dispersement process messed up multiple times. Literally, EVERYTHING went wrong. I would highly recommend NOT using you guys. Not only that! But I was lied to! The sales guy quoted me $495, and the total cost to close was $1800. Horrible, horrible experience in every way. You guys nearly ruined my life. If a user is considering you guys, PLEASE dont use Better
Scammy outfits like yours disgrace the entire financial industry. You throw around your so-called “pre-approvals” like cheap bait, then wreck people’s credit scores with your idiotic inquiries. You don’t give a damn about customers — all you care about is luring them in and leaving them with ruined credit. No integrity, no professionalism — just greed and deception. You belong in the trash, not in lending.
I was looking for information on mortgages with Better last year but wasn’t ready to buy. They collected my contact information and have proceeded to contact me relentlessly about buying a home over the past 12 months. I have asked to be removed from their contact list 5 - 6 times. I had a phone call this morning, I asked again to be removed and then received another text this evening.
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We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical.
In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started.
Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
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