Review Time
placed a Heinz bet including UK horseracing selections which qualified for Best Odds Guaranteed (BOG) on two winners where the Starting Price was higher than the price taken.
When the bet was settled, the BOG uplift was not applied. Even allowing for the £100 per bet cap mentioned in the detailed betting rules, no capped uplift was credited.
I raised the issue with customer services and asked for the bet to be reviewed. Instead of resolving the settlement query, my account was subsequently closed while the dispute remained outstanding.
My concern is not simply the monetary amount but the principle. If BOG is advertised as applying to UK horseracing, customers reasonably expect it to be automatically and transparently applied at settlement, or at minimum clearly explained if it is not.
I would suggest:
Clearer visibility of any £100 cap in the main promotional wording
Automatic settlement checks to ensure BOG is consistently applied
A fair and transparent dispute resolution process rather than account closure
I am still seeking a proper explanation and settlement review.
AVOID THIS CASINO AFTER DAYS APON DAYS ALL IVE HAD WAS DEAD SPINS ONE AFTER ANOTHER THIS CASINO USED TO BE OK BUT ITS GOTTEN SO BAD NOW U WILL NEVER WIN A PENNY I SPUN AT LEAST 1000 BEFORE EVEN BONUS KICKED IN AND ALL I WON WAS £2.40 AND NEVER GOT ANOTHER BONUS AFTER THAT IVE SEEN IT BAD BEFORE BUT TRUST THIS WAS ON ANOTHE LEVEL WORST THE BETWAY IN MY OPINION AND THATS SAYING SOMETHING I SPUN AT LEAST 3000+ SPINS AND ONLY GOT 1 BONUS IN THAT TIME AND WON £2.40 THIS CASINO IS RIGGED TO HIGH HEAVEN FOR TO LOSE THE RTP IS LESS THAT 1% IF YOUR VERY VERY LUCKY
Good app with a wide range of sports to bet on. However, my experience has been disappointing when trying to withdraw funds.
A withdrawal of £1,500 has disappeared and it has now been over a day. Support have only said they are investigating, with no clear update or timeframe provided.
I would advise caution when betting here until this is resolved, as this has affected my confidence in the platform.
Stay away, I spent over £500 with no wins. Most spins were just dead, and the feature hardly appeared. When it did show up after what felt like 100-150 spins, winning even £7 was a rare event. This has been the case for a long time; it's as if the game is rigged for constant losses.
I tried this new company, and it was a mistake. They don't provide full race cards like other bookmakers, and there’s no live streaming of the races. This platform has potential but is lagging behind competitors. Customers prefer to see a complete race card before betting. Save your money and stick with more established bookmakers; these newcomers won't last long.
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