Review Time
Unsatisfactory delivery experience.
I was supposed to receive a message on the day of the parcel delivery, which did not happen. When I contacted this company’s customer service, I was spoken to in a rude tone and told that I did not receive the message because I do not have a Danish phone number — which is untrue, as I only have one number and it is a Danish one. Because of this, I will no longer receive my parcel.
Unprofessional attitude and poor-quality service!
Unsatisfactory delivery experience.I was supposed to receive a message on the day of the parcel delivery, which did not happen. When I contacted this company’s customer service, I was spoken to in a rude tone and told that I did not receive the message because I do not have a Danish phone number — which is untrue, as I only have one number and it is a Danish one. Because of this, I will no longer receive my parcel.Unprofessional attitude and poor-quality service!
This is actually the first time in my life that I’m writing a review, and I’ll keep it short.I’ve never experienced such poor customer service.I was told I would receive a text message 30 minutes before the driver arrived. Instead, I got the message at 12:56, and the driver was at my door just 7 minutes later. The idea was, after receiving text i will drive home and receive the goods but The driver called me and said he was at my address and can not wait for me. I explained that I was at work and would need 15 minutes to get there. I kindly asked if he could leave the boxes at my door on the first floor, but he refused.I then called the company. Since my Danish isn’t very good yet, I politely asked the woman on the phone, named "H****", if we could speak in English. She immediately said “NEJ” — a loud and clear “no.” I explained that I’m new to Denmark, still learning the language, and asked again if we could speak in English. Again, she just said “NEJ.”I tried to explain my problem in Danish as best I could, but she kept saying things I couldn’t understand. Eventually, I gave up, said “okay, thanks,” and she coldly replied “good day” and hung up.Extremely rude and unhelpful service.
How are they doing business in a country like Denmark?I was home all day and waiting for my package to come. I took a leave from my work just for this delivery. And when I check the tracking it shows no property access. I did not get any call on my phone or no one rang my doorbell.When I called the customer service, the customer service representative was very unprofessional and rude from the beginning and did not even listen to me.Please avoid this company.
I took a day from home to receive the delivery. The carrier did not ring a European phone.Maybe you could consider giving this possibility to your driver?And did not ring the building bell.I am not sure why the doorbell was not ring but should you have rang the doorbell, I would have opened.And then it showed on the tracking that there was no one home.It is quite unpleasant to read I was not home whereas I was. Maybe your tracking should be more specific.
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