Review Time
The customer service was extremely disappointing; my three orders were canceled without notification. When I connected with the delivery agent, he claimed he wasn't compensated and couldn't return. The call ended abruptly without explanation. The company isn't providing any compensation for the canceled orders, and it seems like they're just escalating the issue with no real resolution.
Customer service is really lacking. My three orders were canceled without any prior notice, and when I managed to speak with the delivery agent, he claimed he wasn't paid for this and couldn't come again. The agent disconnected the call abruptly, and there's no compensation for the canceled orders. It feels like they're just escalating the situation with no real outcome.
I added items to my cart but faced issues with the OTP for registration. After entering my email and trying the OTP three times, I received an invalid error. When I tried using my mobile number, the OTP was accepted, but I encountered an error again after entering my name and email. Very frustrating.
I ordered a hot bag urgently, but it arrived not working. When I attempted to return it, I found it was non-returnable. The company should take responsibility if a product fails. I will not purchase anything from this platform again due to their poor customer care.
I placed an order for next-day delivery and selected a time slot. However, the delivery person called much earlier, and since no one was awake to answer, he canceled the order. It's frustrating to choose a specific time and have it disregarded.
The service is extremely poor and unprofessional. Wrong products were delivered without confirmation, and the only support available is an AI chatbot that gives misleading information. I was promised a pickup the next day, but no one came. My money is wasted, and the product spoiled due to their negligence. This is unacceptable from a well-known brand.
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