biofires.com

4.4
4.4 Based on 16 reviews

Our innovative premium fireplaces do not require a flue, gas, electricity, ventilation or chimney. They use bioethanol fuel alcohol to create a real flame, they are completely safe and can be used virtually anywhere. Although mainly selling online - we d...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.4

/
5

16 Reviews

5 Star
82%
4 Star
0%
3 Star
6%
2 Star
0%
1 Star
12%

All Reviews

Filter Reviews

Review Time

N4VUD82
Finally found the perfect fire solution!

After a long search for the ideal fire option, I found that electric models often appeared too artificial. With a bare wall to enhance, I needed something that not only provided warmth but also looked appealing. The Bio Fire Cylinder was the perfect choice! Its sleek and contemporary design, along with the faux flue, creates an authentic fire ambiance rather than just being ornamental. It fits seamlessly in my space, delivering both heat and style. The warmth is just right for a cozy atmosphere. Additionally, the customer service was outstanding – incredibly helpful and made the entire process smooth. I'm genuinely thrilled with this purchase and would highly recommend this option.

5
Date of experience: Jan 16, 2026
peter.andrewsmail.com
Faulty stove and terrible customer experience

Provided stove door hinge broke on the first time of opening. Pursuing full refund from credit card as when items where returned I was unexpectedly charged for the return.

1
Date of experience: Sep 12, 2025
Biofires - excellent!

Recently ordered some Aura oil (No.1 Blazing Wood Fire) for my new Bioethanol stove. Fabulous product and superb service from BioFires. The smell is amazing and I’m excited to add to my collection of Aura Oils. Customer service at Biofires is excellent. Staff are knowledgeable, helpful and extremely friendly. Don’t hesitate to get in touch with them. Nicola

5
Date of experience: Apr 14, 2025
Best thing since Sourdough

I'm absolutely over the moon with the bio fuel fire I just got. So easy to set up, easy to light and the heat it generates is amazing. No smell, smoke or fumes and no detriment to the environment. I would recommend them to everyonewho is looking for alternative ways to heat a room.

5
Date of experience: Apr 13, 2025
Deborah Cotton
Fabulous Windsor grate

Just received my Windsor grate & it’s absolutely fantastic ! Definitely worth the price . I initially bought it for the aesthetic but to my surprise, it’s doing an amazing job heating our living room too -exactly what we needed . Enjoying a roaring fire & loving every bit of it ! The customer service was great as well really helpful & responsive . Such a wonderful product . I know it’s a bit early with Spring here & Summer around the corner but I couldn’t resist getting ready for the colder months ahead !

5
Date of experience: Apr 09, 2025
Rachel
What a fabulous company and a fabulous…

What a fabulous company and a fabulous biofire. I was so lucky to win one of the beautiful stylish table top cube fires. The delivery was fast and I was informed all the way. I can’t wait to get it out on a cool evening. Thank you again Biofires 😊🔥❤️

5
Date of experience: Mar 17, 2025
Aullie T
We have the slimline stove and Biofires…

We have the slimline stove and Biofires have been amazing. Great customer service, speedy delivery. What’s great is that it’s so easy to use straight out the box. Really impressed with how hot the fire gets too, it really warms the room up, plus looks good as well. Highly recommend to anyone thinking about getting one.

5
Date of experience: Mar 14, 2025
Nia P
Amazing

I had been searching for ages for the right fire, and electric ones just looked too fake. My wall was pretty bare, so I wanted something that gave off heat and looked good. So glad I went for the Bio Fire Cylinder! It's sleek and modern, and the fake flue makes it feel like a real fire, not just decoration. It fits my space perfectly, adding warmth and style. The heat is just right for a cozy feel. Plus, the customer service was amazing – super helpful and made everything easy. Seriously happy with this purchase and would definitely recommend Bio Fires

5
Date of experience: Mar 11, 2025
Chris Dooley
Great contemporary look

Positioned the Zen fireplace in our open plan lounge…really looks the part with our various Asian pics. Not a huge amount of heat - but enough…. Looks fantastic lit and still beautiful unlit - really completes the space. Lots of admiring comments from visitors. Very pleased.

5
Date of experience: Mar 01, 2025
Thanuji Nanayakkara
Highly Recommended

Since I live far from London and couldn’t visit the showroom, I had a virtual appointment with BioFires. This was incredibly helpful! It felt just like visiting the showroom, with a chance to see the realistic flame close up and logs and not just professional photos on a website! The session was well-organized, and afterwards I could make an informed decision. Highly recommended!

5
Date of experience: Jan 16, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Our innovative premium fireplaces do not require a flue, gas, electricity, ventilation or chimney. They use bioethanol fuel alcohol to create a real flame, they are completely safe and can be used virtually anywhere. Although mainly selling online - we do have a shop in Central London Kensington, where you can view all the range of biofuel bioethanol Fireplaces, grates, baskets and Stoves.
    See more

  • email info@biofires.com
  • call 02077241919
  • language https://biofires.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More