ogawaworldusa.com

4.9
4.9 Based on 178 reviews

At Ogawa, we know it’s all about our customers. As an international leader and manufacturer, we keep you in our hearts and mind when designing massage and exercise equipment. Our ultimate goal is to promote health and wellness through advanced products th...

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Average Rating

4.9

/
5

178 Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
1%

All Reviews

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Review Time

Sam P
Ogawa World did what they said they would do on their website; Price match authorized dealers, and t

Ogawa World did what they said they would do on their website; Price match authorized dealers, and they did just that. Very pleased with their quick response and customer service. More online retailers should be as customer friendly and proactive as Ogawa. Definitely a memorable experience. Thank you.

5
Date of experience: Feb 17, 2026
Debbie
Exceptional experience with the support team for a therapeutic massage chair

Collaborated with the support team to acquire one of the most incredible therapeutic comfort massage chairs for our home this Christmas. We bought a chair back in 2017, and this is our second purchase; the quality of service remains outstanding, if not improved. I would strongly recommend this service, this chair, and their representatives. A perfect 5-star experience all around!

5
Date of experience: Dec 07, 2025
Maria Olmos
Dream come true

I have been dreaming of purchasing a massage chair for a few years. I started researching and decided I wanted an Ogawa, however hesitated to complete my order. Last Saturday I decided to call Ogawa with a question Ethan was so helpful, patient, and guided me so it was then I decided I was ready and purchase my chair. I have spoken to Ethan 3 times and each time he’s answered by questions, Ethan is so knowledgeable and courteous.

5
Date of experience: Oct 11, 2025
Jasonmoore Moore
Ethan was very helpful

Ethan was very helpful. He called and spoke about financing or any other questions that I may have had.

5
Date of experience: Aug 31, 2025
Very smooth purchase

I trust that Ogawa makes a good product, professional like Ethan and Sara are just what the company needs to seal the deal! Ethan is knowledgeable, patience and helpful, all the needed qualities to help customers to finish their final decisions to invest in Ogawa. What else can I say!? Let’s hope my Master Drive DUO will arrive at my home efficiently and complete this perfect circle for us. Thank you!

5
Date of experience: Aug 28, 2025
customer
Your representative answered all my questions

Your representative was knowledgeable, helpful, and communicated very clearly.

5
Date of experience: Aug 27, 2025
Francesco M
Best option and value to replace my Panasonic Real Pro-Ultra chair.

I had many questions about replacing my current Panasonic S track chair. I was comparing SL tracks vs newest Flexible tracks and even had questions comparing different manufactures and models. I received a lot of solid information and good advise to finally make the purchase, albeit still with some buyers remorse... but an additional $200 coupon code made it a little easier.

5
Date of experience: Aug 26, 2025
Rick
Ethan was great and answered all of my…

Ethan was great and answered all of my questions. I did get a couple of emails after the purchase. One was asking if I wanted to make the purchase and another t offering a $200 incentive to buy. Even though I already had. I did ask for the $200 and you did issue a credit for $200, which was right.

5
Date of experience: Aug 01, 2025
Kathleen Rossi
I am very happy with my experience in…

I am very happy with my experience in talking with Ethan from Ogawa. I felt he was very informative and honest. He made me feel comfortable and safe in ordering my massage chairs. I have tried numerous massage chairs and feel the Ogawa Master Drive AI 2.0 was the absolute best chair for me. I will give updated reviews after I receive and use the chair for a while. I highly recommend ordering from Ogawa and especially from Ethan. He is a true asset to the company.

5
Date of experience: May 29, 2025
Kirsten Krumvieda
Ethan from Ogawa customer support was…

Ethan from Ogawa customer support was there to help every step of the way, from delivery to assembly! He always picked up on the first or second ring and responded to emails immediately.

5
Date of experience: Apr 18, 2025

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Business Details

  • At Ogawa, we know it’s all about our customers. As an international leader and manufacturer, we keep you in our hearts and mind when designing massage and exercise equipment. Our ultimate goal is to promote health and wellness through advanced products that are user friendly and reliable. We are dedicated to creating products that are innovative, safe, and effective. That’s the Ogawa Difference.See more

  • email support@ogawaworldusa.com
  • call 8444386429
  • language https://ogawaworldusa.com

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