Name: birmingham.gov.uk
Telephone: 000000000
Rating: 1.3

Primrose R. Guest

Disappointing Customer Service

My recent experience with customer service was disappointing. They were unhelpful and seemed more focused on payments. After many years with the council, this particular representative's attitude was frustrating.

Date of experience: Dec 16, 2025

June Howard Guest

2 months ago

Terrible Customer Service Experience

The customer service here is extremely poor. They are unhelpful and seem more interested in collecting payments rather than assisting people. I've been associated with this council for many years, but this experience has been disappointing.

Date of experience: Dec 16, 2025

Mable Guest

3 months ago

A Much Better Experience Compared to Others

In comparison to other councils, this one stands out positively.

Date of experience: Nov 13, 2025

Ciarán Adams Guest

4 months ago

Severe Negligence

The level of negligence is appalling, and their actions are both foolish and discriminatory. Legal action may be on the horizon if they continue this way.

Date of experience: Oct 10, 2025

Earl Wilson Guest

4 months ago

Unacceptable Service for Clinical Waste Collection

I scheduled a clinical waste collection for my needle box and waited a week without any pickup. After rebooking, another week passed with no collection. The service has been utterly useless, leaving me with an overloaded box and no new one as requested.

Date of experience: Oct 09, 2025

Gunnar Parker Guest

5 months ago

Extremely Frustrating Experience

I would rate this zero stars if possible. Despite paying more than the required council tax every month, I received a summons and later a liability order. Communication has been nearly impossible, and I feel unjustly treated.

Date of experience: Sep 26, 2025

Oswald Cook Guest

5 months ago

Complete Incompetence

The council tax department is highly ineffective. I haven't lived in the area for over 16 months, yet I still receive bills for a closed account. My attempts to resolve this have been ignored.

Date of experience: Sep 13, 2025

Toby Walker Guest

5 months ago

Absolutely Frustrating Experience

This is the worst group I've dealt with. They impose fines indiscriminately and provide no actual service. Phone calls are met with rudeness, and the fines for minor infractions are excessive.

Date of experience: Sep 04, 2025

Jacqueline Bell Guest

6 months ago

Lack of Care from the Council

They claim my call is important, yet I've been on hold for over an hour with no resolution.

Date of experience: Aug 26, 2025

myst_sshot Guest

6 months ago

Appreciation for Hardworking Staff

I want to express my gratitude to the workers who strive to maintain cleanliness in our area. Their efforts are commendable, and they are always friendly and helpful.